Christopher Concha
Alhambra,CA
Summary
Knowledgeable accounts manager skilled at building connections with customers to promote product growth and sales. Thrive at combining communication skills with an analytical and attentive approach to achieve goals. Experienced in inventory management, merchandising and planogram execution contributing to overall company success. Self-driven and motivated, fast learner who easily adapts to different environments.
Overview
11
11
years of professional experience
Work History
Retail Accounts Manager
Retail Odyssey
10.2020 - Current
- Oversee corporate brands at 35+locations throughout multiple districts of major grocery retailer.
- Analyze data to identify sales opportunities, trends, discrepancies, and utilize at store level to drive sales.
- Communicate sales events, promotions, and marquee /new items with clients to achieve brand awareness.
- Developed and have maintained healthy rapport with stores and field specialists.
Merchandising and Inventory Leader
PetSmart
10.2016 - 10.2020
- Responsible for inventory levels and overall store appearance.
- Utilized P&L and sales reports to generate replenishment with higher margins.
- Executed planograms, promotional resets and price changes.
- Oversaw team of 10+ employees including hiring, training, coaching, and developing.
- Served as district captain Merchandising and Inventory leader.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Area Merchandising Supervisor
Scott’s/Miracle-Gro Company
10.2015 - 10.2016
- Responsible for overseeing Scott’s/Miracle-Gro products in multiple Home Depots and Lowe’s locations throughout the greater Los Angeles area.
- Delegated weekly merchandising tasks to subordinates and followed up weekly.
- Assisted area team in merchandising promotional items, as well as engaging in customer clinics to drive product sales.
- Established great rapport with Lowe’s and Home Depot management, as well as other vendors.
Product Services Manager
Lowe’s
02.2014 - 10.2015
- Responsible for overseeing all merchandising resets throughout the store.
- In charge of ordering store fixtures per company and/or store needs.
- Updated store’s item locator weekly to enhance customer shopping experience.
- Responsible for overseeing that all merchandising planograms are up to date.
- Communicated planogram discrepancies on weekly conference calls.
Customer Service Associate
Lowe’s
06.2013 - 02.2014
- Responsible for training and on-boarding incoming associates
- Responsible for coordinating Weekend associates daily tasks
- Responsible for daily maintenance, housekeeping, and organization of Garden department
- Earned multiple customer focused awards by providing great customer service.
Education
California State University Dominguez Hills
Carson, CA12.2014
H.S Diploma -
Camino Nuevo High School
Los Angeles, CA05.2010
Skills
- Relationship Management
- Sales Analysis
- Performance metrics analysis
- Inventory Management
Timeline
Retail Accounts Manager
Retail Odyssey
10.2020 - Current
Merchandising and Inventory Leader
PetSmart
10.2016 - 10.2020
Area Merchandising Supervisor
Scott’s/Miracle-Gro Company
10.2015 - 10.2016
Product Services Manager
Lowe’s
02.2014 - 10.2015
Customer Service Associate
Lowe’s
06.2013 - 02.2014
California State University Dominguez Hills
H.S Diploma -
Camino Nuevo High School
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