Christopher Cooper
Holly Springs,NC
Summary
Motivated Store Associate with thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.
Overview
14
14
years of professional experience
Work History
Store Associate
Westlake Ace Hardware
Cary, NC
07.2024 - 08.2024
- Assisted customers with product selection, pricing and availability.
- Ensured the cleanliness and tidiness of the store.
- Organized store displays to ensure maximum visibility of products.
- Addressed customer complaints in a professional manner.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Followed loss prevention guidelines to deter theft.
- Managed inventory levels, ensuring optimal stock availability.
Store Associate
GIENC
Cary, NC
02.2022 - 07.2022
- Inspected items for damage, defects or discrepancies prior to sorting.
- Collaborated with other sorters in order to meet daily production goals.
- Reported any problems with machinery or supplies immediately to supervisors.
- Provided assistance to custodial staff with heavy lifting tasks.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Stock Associate
Walmart
Holly Springs, NC
02.2022 - 06.2022
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Assisted customers in locating products throughout the store.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied wastebaskets and replaced liners.
Store Associate
Dollar Tree
Cary, NC
08.2021 - 01.2022
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Answered telephone to give callers store information and look up order details.
Cashier
McDonald's
Cary, NC
12.2018 - 10.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Lawn Care Technician
Cooper LawnCare
Apex, NC
05.2010 - 09.2014
- Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.
- Maintained cleanliness of work area by removing debris from job sites.
- Removed fallen leaves from driveways and sidewalks.
- Checked equipment for safety before use.
- Responded promptly to customer inquiries regarding services offered.
- Collected payments from customers for services rendered.
- Answered customer questions regarding care and general knowledge of landscape.
- Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
Education
Associate of Applied Science - Information Technology
Wake Technical Community College
Raleigh, NC01-2027
High School Diploma -
Apex High School
Apex, NC06-2021
High School Diploma -
Score Academy
Cary, NC06-2021
Skills
- Payment Processing
- Return processing
- Product display
- Customer Service
- POS Systems
- Organization
- Team Collaboration
- Upselling and Cross Selling
- Cash Handling Accuracy
- Customer Assistance
Affiliations
- Outdoor Enthusiast
- Gaming Connoisseur
- Cooking
- Family Man
- Music
Languages
English
Professional
References
References available upon request.
Timeline
Store Associate
Westlake Ace Hardware
07.2024 - 08.2024
Store Associate
GIENC
02.2022 - 07.2022
Stock Associate
Walmart
02.2022 - 06.2022
Store Associate
Dollar Tree
08.2021 - 01.2022
Cashier
McDonald's
12.2018 - 10.2019
Lawn Care Technician
Cooper LawnCare
05.2010 - 09.2014
Associate of Applied Science - Information Technology
Wake Technical Community College
High School Diploma -
Apex High School
High School Diploma -
Score Academy
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