Thea Allen
Vienna,VA
Summary
Proven Store Associate at Garage Clothing Store, adept in conflict resolution and customer service, enhancing shopping experiences through effective communication and product support. Achieved sales targets by recommending complementary purchases, showcasing the ability to boost revenue while fostering positive customer relationships. Skilled in cash handling and inventory control, committed to maintaining a secure and welcoming environment. Dependable child care and behavioral management, accustomed to multitasking and working quickly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Associate
Garage Clothing Store
06.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Worked for 8 hours on Black Friday managed the store under severe pressure and capacity.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Pet Sitter
Neighbor
01.2020 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Gave animals proper attention to promote secure environment in owner's absence.
- Would visit 3-5 times a day to play and manage the well-being of the animals.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Prepared food and water following instructions from pet owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Babysitter
Neighbors, Friends, Family Etc
01.2019 - Current
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained a calm and pleasurable environment for one of the kids being babysit that has behavioral issues.
- Managed multiple children and pets frequently over the course of 8 hours on average.
Education
None -
Oakton Highschool
Vienna, VA06-2026
Skills
- Return processing
- Product display
- Product support
- Inventory assessment
- Sales target achievement
- Conflict resolution
- Cash handling accuracy
- Effective communication
- Order fulfillment
- Visual merchandising
- New teller training
- Relationship building
- Organization
- Inventory control
- Customer service
- Customer assistance
- Save The Sale sales techniques
- Retail transactions processing
- Product merchandising
- Shipment processing
- Cash register operation
- Team collaboration
- Safety oversight
- Payment processing
Certification
- Certified Neuroscience/Psychology program completion(+40 service hours) , NSLC (National Student Leadership Conference) - July, 2024
Piano
I've been competing and playing piano since I was around 6-8. I continue to play and have gotten multiple awards.
Languages
German
Native or Bilingual
Interests
My main interest is Neuroscience, I have had hours of personal studying on this topic and plan to study in college On top of that, I wish to go into surgery as a career bath I also play Piano and Cello multiple times throughout the week I am also interested in humanitarianism, I volunteered in elementary school to participate in a club focused on recycling and preventing litter Also relating to humanitarianism, I wish to volunteer in the future in a hospital and will be helping patients which is something I would like to do
Timeline
Store Associate
Garage Clothing Store
06.2024 - Current
Pet Sitter
Neighbor
01.2020 - Current
Babysitter
Neighbors, Friends, Family Etc
01.2019 - Current
- Certified Neuroscience/Psychology program completion(+40 service hours) , NSLC (National Student Leadership Conference) - July, 2024
None -
Oakton Highschool
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