Chris Cornejo
Los Angeles,CA
Summary
Well-qualified client specialist proficient in handling complex customer issues and promoting positive experiences. Skilled in coordinating documentation and executing daily operations. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
4
4
years of professional experience
Work History
Client Relations Specialist
The Matian Firm, APC
02.2023 - Current
- Responsible for coordinating with supervising attorneys and finance department to ensure cancellation responses are finalized within 15 business days
- Maintained records of criminal and immigration cancellations via Airtable and CLIO
- Individually prepared closing letters and closed matters according to SOPs
- Calculated correct billing totals, updated accounts, and maintained detailed records to prepare accurate accountings within 6 business days
Bilingual Intake Specialist
Citywide Law Group
08.2022 - 02.2023
- Successfully consulted with 20-50 new clients per day through email, text, phone & referrals
- Independently maintained detailed documentation of all cases via Filevine and Leaddocket
- Efficiently drafted legal documents to communicate client needs to insurance and physicians
- Persistently followed up with insurers to compensate clients for physical and material loss
Operations Manager
CVS Health
01.2020 - 10.2022
- Analyzed sales data to condition and reinforce store policies and procedures
- Hired, trained, and coached staff members to ensure excellent customer service and facility standards
- Managed administrative tasks to process bank and lottery deposits and vendor orders over $15,000.00
- Monitor monthly sales metrics and presented to executive members on store performance and corrective actions to improve processes
Education
Bachelor of Arts - Political Science | International Relations
University of California, Los Angeles (UCLA)
Los Angeles, CA05.2019
Skills
- Account management
- Finance Organization
- Document Control
- Excel proficiency
- Microsoft Word proficiency
- Data Collection
- Self-Motivated
- Operational Standards
- Data Entry and Analysis
- Scheduling and Coordinating
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Field Study
Special Studies in Comparative Politics: Global Health Politics
- Used programming software "R" & Excel to identify that growing and aging populations contribute to the soaring cost of healthcare
- Research demonstrated a strong correlation between socioeconomic status and the importance of healthcare at home
- Presented survey data through pivot graphs and analytical findings in written and verbal formats.
Timeline
Client Relations Specialist
The Matian Firm, APC
02.2023 - Current
Bilingual Intake Specialist
Citywide Law Group
08.2022 - 02.2023
Operations Manager
CVS Health
01.2020 - 10.2022
Bachelor of Arts - Political Science | International Relations
University of California, Los Angeles (UCLA)
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