Christopher Cortez
Grand Casino
Renton,WA
15
years of professional experience
Dynamic Table Games Dealer with extensive experience at Grand Casino, recognized for exceptional customer service and keen observation skills. Proven ability to enhance guest experiences and train new staff effectively. Reliable and punctual, with strong money handling expertise and a commitment to maintaining regulatory compliance in fast-paced environments.
Work History
Table Games Dealer
6 Months- Monitored slot machines for functionality and compliance with regulatory standards.
- Assisted patrons in understanding gaming rules and machine operations.
- Conducted routine inspections to ensure cleanliness and safety of gaming areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance guest experiences during peak hours.
- Trained new staff on operational procedures and customer engagement techniques.
- Connected with guests on personal level to build loyalty.
Slot Attendant
14 Years 11 Months- Monitored slot machines for functionality and compliance with regulatory standards.
- Assisted patrons in understanding gaming rules and machine operations.
- Conducted routine inspections to ensure cleanliness and safety of gaming areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance guest experiences during peak hours.
- Trained new staff on operational procedures and customer engagement techniques.
- Connected with guests on personal level to build loyalty.
Education
High School Diploma
Skills
Reliability and punctuality
Excellent customer service
Keen observation
Money handling expertise
Quick decision making
Guest service
Teamwork and collaboration
Timeline
Table Games Dealer
Grand Casino
04.2026 - CurrentRead More
Slot Attendant
Snoqualmie Casino
10.2011 - 09.2026Read More
Cleveland High School
High School Diploma
Read More