Christopher Cotton
Kissimmee,FL
Summary
Achieved high levels of customer satisfaction through effective management of vehicle maintenance and repair operations over 13 years. Drove team performance to optimize operational efficiency. Successfully operated an automotive repair business, generating annual profits while maintaining ASE master automotive technician certification. Delivered expertise in automotive diagnostics, business development, strategic planning, and marketing management. Enhanced departmental efficiency and service quality through dedicated efforts. Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead Vehicle Maintenance
Universal Orlando Resort
05.2022 - Current
- Executed gas and diesel automotive repair services with precision.
- Facilitated supervision to achieve weekly and monthly departmental objectives, including inventory counts and parts availability.
- Supported management efforts to enhance departmental efficiency through effective return and replacement processes for leased fleet vehicles.
- Assigned work orders to mechanics to ensure efficient workflow and timely project completion.
- Oversaw sourcing and submission processes for job-specific parts orders.
- Conducted comprehensive evaluations of employee performance, identifying both strengths and areas for improvement.
Owner and Operator
Bear's Automotive Repair
10.2017 - 02.2022
- Oversaw property leasing and equipment procurement to start business operations in 2017. Recruited and trained staff to optimize business functions. Launched business initiative to address local community requirements.
- Executed comprehensive vehicle diagnostics and repairs to maintain optimal functionality for diverse automotive brands.
- Cultivated local clientele through commitment to quality repairs and outstanding customer support.
- Developed and maintained collaborative relationships with part suppliers to enhance customer value.
- Oversaw scheduling and job distribution to optimize workflow efficiency.
- Employed software tools to streamline creation of customer estimates and invoices, enhancing operational efficiency.
- Oversaw customer check-in and check-out operations to enhance service efficiency. Managed preparation of repair orders and coordinated submission of warranty documentation. Executed daily bank deposits to maintain financial accuracy.
- Maintained an overall Google rating of 4.9 stars with over 50 reviews. Produced an overall gross profit of $302,000 after the first full year of operation.
Automotive Technician
Go Alpine Taxi
09.2015 - 10.2017
- Oversaw maintenance and operational efficiency of taxi fleet, including gasoline and diesel shuttle buses, SUVs, and trucks.
- Conducted major repairs on shuttle fleet to enhance safety and performance standards.
- Executed annual DOT inspections for shuttle fleet to ensure compliance with safety regulations.
- Secured and maintained CDL Class B driver's license with passenger endorsement.
- Facilitated taxi operations by providing driving support as needed.
Automotive Technician
Steamboat Motors
11.2013 - 08.2015
- Conducted major repair operations and warranty repair services on Chrysler, Ford, and Dodge vehicles to ensure proper operation.
- Completed comprehensive training at Chrysler, Ford, and Dodge factories to enhance automotive expertise.
Education
Bachelor of Science - Business Administration, Management
Western Governors University
Salt Lake City, UT09.2024
Skills
- Executed comprehensive market analysis and developed targeted strategies to optimize business development efforts
- Managed customer interactions and provided support to enhance overall service experience
- Managed recruitment, training, and employee relations to foster a positive workplace culture
- Led management initiatives for four years, focusing on strategic planning, team building and business development
- Specialized in a wide range of mechanical systems, delivering high-quality service and enhancing vehicle reliability for clients
Certification
- ASE A1 Engine Repair Certification June 2023 to June 2028
- ASE A2 Automatic Transmission/Transaxle Certification June 2021 to June 2026
- ASE A3 Manual Drive Train & Axles Certification June 2021 to June 2026
- ASE A4 Suspension & Steering Certification June 2023 to June 2028
- ASE A5 Brakes Certification June 2021 to June 2026
- ASE A6 Electrical Systems Certification June 2021 to June 2026
- ASE A7 Heating & Air Conditioning Certification June 2021 to June 2026
- ASE A8 Engine Performance Certification June 2021 to June 2026
- Class B CDL FL Expires: August 2030
Timeline
Team Lead Vehicle Maintenance
Universal Orlando Resort
05.2022 - Current
Owner and Operator
Bear's Automotive Repair
10.2017 - 02.2022
Automotive Technician
Go Alpine Taxi
09.2015 - 10.2017
Automotive Technician
Steamboat Motors
11.2013 - 08.2015
Bachelor of Science - Business Administration, Management
Western Governors University