Christopher Cotton
Milwaukee
Summary
Goal-oriented and customer-focused Customer Service Representative with 2 years of experience delivering high-quality support in a fast-paced environments. Proven ability to resolve customer concerns efficiently while maintaining professionalism and building positive relationships. Skilled in communication, problem-solving, and multitasking, with a strong commitment to customer satisfaction, developing relationships and team success. Eager to contribute to a dynamic organization in an entry-level role while continuing to develop skills and exceed performance expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paraprofessional
Kings Academy Christian School
01.2022 - Current
- Support teachers and staff with the students in the classroom
- Assist with classroom instruction, student supervision, and administrative tasks
- Help individual students or small groups with assignments, reinforce learning concepts, and support students
Customer Service and collections specialist
University Accounting Services
01.2017 - 01.2019
- Handle incoming calls from students and former students in regard to questions about their private and federal student loans
- Make outbounds calls to customers who are past due on their student loan payments to either try and collect payment or provide assistant with paperwork needed to defer payments
- Process incoming paperwork for customer looking to put their past due loans in deferment or forbearance as well as loan forgiveness
- Conducted skip tracing to locate updated phone numbers and addresses for customers who were past due on their loans using a system known as Accurint
Barber
Jonay & Company salon
01.2012 - 01.2021
- Specializes in cutting, trimming, and styling hair, as well as shaving or facial hair
- Consulting with clients
- Using clippers and scissors, maintaining cleanliness of tools and workstations
- Providing grooming advice or product recommendations
Education
Barber
Milwaukee Area Technical College
01-2015
Diploma - Regular Studies
Harold S. Vincent High School of Milwaukee
01-2001
Skills
- Effective communication
- Small group and individual assistance
- Active listening
- Data entry
- Conflict resolution
- Computer proficiency
Certification
- Barber 2015
- Milwaukee Area Technical College
- Hvac 2025
- Alison
Timeline
Paraprofessional
Kings Academy Christian School
01.2022 - Current
Customer Service and collections specialist
University Accounting Services
01.2017 - 01.2019
Barber
Jonay & Company salon
01.2012 - 01.2021
Diploma - Regular Studies
Harold S. Vincent High School of Milwaukee
Barber
Milwaukee Area Technical College