Christopher Crockett
Sandy Springs,GA
Summary
Organized and detail-oriented individual dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Overview
12
12
years of professional experience
Work History
Claims Adjuster
State Farm
03.2024 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Benefits Specialist
Fulton County Government
02.2023 - 03.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Process short-term disability claims, long-term disability claims, death claims and COBRA benefits.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Maintain monthly reports of benefit plan payments and reconcile any discrepancies for service providers.
Deputy Jailer
Shelby County Sheriff Department
10.2015 - 02.2023
- Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.
- Assisted in the planning and execution of facility-wide emergency drills, ensuring preparedness for potential crises within the jail setting.
- Managed high-stress situations calmly and efficiently, de-escalating potentially dangerous incidents before they escalated further.
- Maintained professional relationships with both colleagues and inmates, fostering an environment of mutual respect and cooperation.
Universal Banker
Hancock Whitney Bank
04.2012 - 10.2015
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Education
Bachelor of Arts - Finance
University of South Alabama
Mobile, AL05.2005
Associate of Arts - Business Administration
Mississippi Gulf Coast College
Gautier, MS12.2004
High School Diploma -
Pascagoula High School
Pascagoula, MS05.2002
Skills
Claims Investigation
Highly motivated
Claims Processing
Advanced oral and written communication skills
Time management
Detailed-oriented
Timeline
Claims Adjuster
State Farm
03.2024 - Current
Benefits Specialist
Fulton County Government
02.2023 - 03.2024
Deputy Jailer
Shelby County Sheriff Department
10.2015 - 02.2023
Universal Banker
Hancock Whitney Bank
04.2012 - 10.2015
Bachelor of Arts - Finance
University of South Alabama
Associate of Arts - Business Administration
Mississippi Gulf Coast College
High School Diploma -
Pascagoula High School
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