Christopher Croffitt

Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations. Managed team of trained security professionals engaged in anti-terrorism activities. Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods. Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents. Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety. Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection. Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times. Use critical thinking to break down problems, evaluate solutions and make decisions.