Christopher Curran
Ocala
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Laborer
KDC Lawncare
12.2024 - Current
- Enhanced lawn health by implementing proper mowing, fertilizing, and irrigation techniques.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
- Prevented insect infestations by applying targeted pest control treatments as necessary to maintain healthy lawns.
- Kept client properties visually appealing year-round through seasonal planting rotations that enhanced the aesthetic value of landscapes.
- Optimized machinery lifespan through routine inspections, cleaning procedures, oil changes and blade sharpening.
Gun Barn Associate
Rural King
07.2024 - 12.2024
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established trust with clientele, fostering long-term relationships and repeat business.
- Educated first-time buyers on firearm handling techniques, promoting responsible ownership practices.
- Enhanced store reputation through providing accurate information on gun safety and regulations.
Deli Associate
Publix Supermarkets
06.2023 - 01.2024
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
Member Services Associate
Planet Fitness
05.2020 - 05.2023
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Streamlined membership enrollment process, making it more efficient and user-friendly for new clients.
- Gathered feedback from members on their experiences, using insights to drive future improvements in service delivery.
- Handled sensitive situations with discretion, protecting member privacy while resolving conflicts swiftly.
- Trained new Member Service Associates, sharing best practices for delivering top-notch customer support.
Education
High School Diploma - Engineering Focus
Westport High School
Ocala, FL05.2018
Skills
- Customer service expertise
- Proficient in cash handling and point-of-sale systems
- Conflict resolution expertise
- Proficient in Microsoft Office
- Technical drafting expertise
- Retail merchandising expertise
- Fundamental mathematics
- Leadership and coordination
Accomplishments
- Consistently exceeded monthly sales targets by 15–25%, ranking in the top 10% of store associates.
- Maintained a 95%+ customer satisfaction rating through personalized service and effective problem-solving.
- Developed loyal customer relationships, leading to a 30% increase in repeat clientele over six months.Reduced checkout times by 30% by streamlining point-of-sale procedures and improving floor organization.
- Increased average transaction value by 20% through strategic upselling and cross-selling techniques.
Certification
- AutoCAD Certification – Certified in Computer Aided Design (Since 2018-05)
- Driver’s License – Valid through 2032-12
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
General Laborer
KDC Lawncare
12.2024 - Current
Gun Barn Associate
Rural King
07.2024 - 12.2024
Deli Associate
Publix Supermarkets
06.2023 - 01.2024
Member Services Associate
Planet Fitness
05.2020 - 05.2023
High School Diploma - Engineering Focus
Westport High School
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