Christopher Davenport
Estill Springs,TN
Summary
Dynamic customer service professional with a proven track record in managing customer complaints and resolving issues for clients and sales representatives. Expertise in onboarding new customers within the first 90 days ensures a seamless transition and high satisfaction levels. Strong time management skills support independent work while maintaining an organized workspace, fostering efficiency. Committed to enhancing customer satisfaction through proactive outreach, special projects, and collaborative efforts aimed at achieving team-oriented goals.
Overview
15
15
years of professional experience
Work History
Fleet Administrator
Corpay Solutions
01.2025 - Current
- Manage customer complaints and issues.
- Resolve problems for customers and sales representatives.
- Handle new customers in their first 90 days to ensure successful onboarding.
- Manage time and complete tasks unsupervised.
- Work independently while managing my own workspace.
- Proactively reach out to customers and handle incoming calls.
- Work on special projects to promote and improve customer satisfaction.
- Use a variety of Applications to manage and troubleshoot accounts.
Dock Crew Lead
Dockscapes LLC.
01.2022 - 01.2025
- Lead and train numerous employees
- Collaborate with customers and inspect jobs to provide guidance with design layouts and quote prices
- Inspect blueprints, organizing and maintaining supplies for projects, and dedicated to following quality standards to construct various forms of docks
- Assigning and scheduling crew members for special functions to complete projects
- Maintain a clean and organized work area to promote safety and efficiency
- Operating multiple heavy machinery which include boats, forklifts, large commercial vehicles with large trailers, etc.
- Provide regular maintenance and inspections on finished projects to ensure quality and safety standards
Car Sales Representative
Stand McNabb CDJR
01.2021 - 01.2022
- Certified in relevant information needed to facilitate professional car sales
- Proficiently sold a wide range of new and used vehicles, providing in-depth hands-on assistance with setting up personal settings and features for brand new vehicles
- Arranged special orders for customers by documenting preferences, researching other dealers, and delivering 100% on all expectations, securing a high customer satisfaction rating
- Experienced in using proper upselling techniques, performing outbound wellness calls, and recovering lost leads
- Active social media presence to increase networking opportunities to create successful, on-going customer relationships
Nissan Machining & Casting Technician
Nissan Decherd Powertrain Plant
01.2016 - 01.2020
- Experienced in operating high-pressure die-cast machines, block lines, forklifts, cranes, etc.
- Cleaned and maintained molten metal furnaces, performed semi-finish and finish Cylinder bore honing operations, and machined crank journals for bearing cap installation
- Inspected and tested finished products for optimal quality and processing
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
TLE Technician
Walmart
01.2015 - 01.2016
- Operated the store's cash register and actively organized work orders
- Maintained automotive machinery by washing and lubricating equipment
- Serviced engines, including powertrain components on vehicles
- Repaired, swapped, adjusted, and modified tires on vehicles according to the manufacturer’s recommendations
- Capable of programming and replacing TPMS sensors
- Ensured compliance with industry regulations by keeping abreast of changes in TLE technology standards and best practices.
- Reduced downtime by efficiently diagnosing and repairing technical issues in TLE systems.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
Extrusion Technician
Tepro Inc.
01.2013 - 01.2015
- Operated a variety of machinery, including a hot rubber extruder
- Identified correct compounds and profiles to ensure smooth production
- Maintained extruder hoppers and Silux systems
- Ensured ideal and appropriate quality parts are produced
- Improved production efficiency by optimizing extrusion equipment settings and conducting routine maintenance.
- Reduced waste generation with the meticulous inspection of raw materials and close attention to detail during production runs.
- Inspected materials and equipment to detect malfunctions.
Crew Member
McDonald’s
01.2011 - 01.2013
- Maintained the store's cash register and provided quick assistance to customers
- Proficient in cleaning work areas, stocking produce, preparing raw food, and cooking products to the company standard
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Maintained a clean and sanitary food preparation area, equipment, and utensils.
Education
Highschool Diploma -
Franklin County High School
Winchester, TN05.2008
Skills
- Client satisfaction management
- Client support
- Analytical problem solving
- Strong attention to detail
- Effective communication
- Effective time management
- Skilled in various computer applications
- Compassionate listener
- Responsive to change
- Consistent perseverance in challenges
- Dock design and assembly
- Skilled in operating machinery
- Automotive repair
Timeline
Fleet Administrator
Corpay Solutions
01.2025 - Current
Dock Crew Lead
Dockscapes LLC.
01.2022 - 01.2025
Car Sales Representative
Stand McNabb CDJR
01.2021 - 01.2022
Nissan Machining & Casting Technician
Nissan Decherd Powertrain Plant
01.2016 - 01.2020
TLE Technician
Walmart
01.2015 - 01.2016
Extrusion Technician
Tepro Inc.
01.2013 - 01.2015
Crew Member
McDonald’s
01.2011 - 01.2013
Highschool Diploma -
Franklin County High School
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