Christopher Dean
Eugene
Summary
Dynamic entrepreneur and leader with a proven track record within my own business, Handhold Studio, excelling in business operations management and client relationship management. I bring a strong work ethic and self-sufficient decision-making skills to foster long-term relationships and clients, enhancing customer satisfaction. Skilled in inventory management, demonstrated by maintaining a 100% cash handling accuracy rate at Deep Roots Cannabis, as well as compliance with OLCC regulations.
I am a hardworking employee enthusiastic about applying myself to the wine field, and am pursuing opportunities to learn new skills related to my personal interests, and contribute to group success. I do offer strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Handhold Studio
02.2016 - Current
- Manage day-to-day business operations, including customer service, design & project management, managing supply chains & employees. Oversee and execute delivery & client relationships for smooth business operation.
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Keep high standard of business by providing high-quality services and timely communication.
- Manage employees and contractors for optimal efficiency, streamlining processes to reduce costs.
- Professionally speak with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships suppliers & customers, leading to long-term successful relationships.
Lead Budtender
Deep Roots Cannabis
02.2020 - 08.2020
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Participated in community outreach events representing the dispensary positively within local communities.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Increased daily sales through upselling techniques and effective communication of product benefits.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Restocked supplies and arranged displays.
- Read industry publications to maintain knowledge on current and future bud trends.
- Weighed, prepared and packaged different types of products.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Managed high volume of cash with 100% accuracy rate.
- Managed high volume of cash with Number% accuracy rate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Automotive Tech
J. Sargeant Reynolds Community College
Richmond, VAAdvanced Diploma -
Patrick Henry High School
Ashland, VA06.2009
Skills
- Inventory management
- Relationship management
- Marketing strategy development
- Business operations management
- Client relationship management
- Strong work ethic
- Decision-making
- Dependable and reliable
Timeline
Lead Budtender
Deep Roots Cannabis
02.2020 - 08.2020
Owner/Operator
Handhold Studio
02.2016 - Current
Automotive Tech
J. Sargeant Reynolds Community College
Advanced Diploma -
Patrick Henry High School
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