Christopher DeGrazia
Pep Boys Auto Parts & Service
Mayfield,PA
1
Certification
10
years of professional experience
Detail-oriented professional with a continuous improvement mindset and a commitment to customer service. Proven track record in diagnosing vehicle issues and enhancing team capabilities through effective training and mentoring.
Work History
Master Technician
4 Years 11 Months- Diagnosed and repaired vehicle systems, enhancing overall performance and reliability.
- Conducted preventative maintenance to ensure compliance with safety standards and customer satisfaction.
- Collaborated with team members to streamline workflow and improve service delivery times.
- Mentored junior technicians, fostering skill development and promoting best practices within the team.
- Utilized diagnostic tools and software to identify issues accurately, reducing troubleshooting time.
- Implemented process improvements that increased efficiency in service operations and reduced errors.
- Maintained detailed records of repairs and services performed, ensuring transparency for customers and management.
- Facilitated training sessions on new technologies and repair techniques to enhance team capabilities.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
A Level Technician
2 Years 2 Months- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance and repairs on various vehicle models.
- Assisted technicians with complex repairs, enhancing team efficiency.
- Maintained accurate service records in dealership management system.
- Ensured compliance with safety protocols during all repair processes.
A Level Technician
1 Year 3 Months- Collaborated with team members to streamline workflow and reduce turnaround time.
- Implemented process improvements that increased service quality and customer satisfaction.
- Developed strong knowledge of industry trends, emerging technologies, and best practices through continuous learning opportunities.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Level B Mechanic
1 Year 11 Months- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on vehicles to ensure optimal performance and safety standards.
- Assisted in troubleshooting electrical systems, improving overall repair accuracy.
- Collaborated with team members to streamline workflow processes, enhancing efficiency.
Education
Associate of Science - Applied Science
Skills
Strong communication skills
Adaptive problem solving
Expert diagnostics
Continuous improvement mindset
Preventative maintenance planning
Training and mentoring experience
Advanced troubleshooting
Electronics testing proficiency
Precision calibration
Complex repair management
Advanced electrical systems
Team leadership experience
Strong work ethic
Customer service
Problem-solving
Certification
ASE certified in
- A1 – Engine Repair
- A2 – Automatic Transmission/Transaxle
- A3 – Manual Drivetrain & Axles
- A4 – Suspension & Steering
- A5 – Brakes
- A6 – Electrical/Electronic Systems
- A7 – Heating & Air Conditioning
Timeline
Master Technician
Pep Boys Auto Parts & Service
09.2021 - CurrentRead More
A Level Technician
R. J. Burne Cadillac
07.2019 - 09.2021Read More
A Level Technician
Jo-Dann Buick GMC
04.2018 - 07.2019Read More
Level B Mechanic
Hornbeck Chevrolet
08.2016 - 07.2018Read More
Johnson College
Associate of Science from Applied Science
Read More