Christopher Dignam
Wayne,NJ
Summary
People developer looking to mentor, and assist others.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Stop and Shop
Ringwood, NJ
11.2021 - Current
- Delivered excellent customer service to our shoppers, and also coached others in how to deliver the same.
- Managed click and collect services in store to deliver great product to our customers. Multiple weeks this year my store has been top 3 in brand in substitutions, and is always a leader for our district in pick rate, and out of stocks.
- Execute and review scheduling for all departments in store. Store routinely delivers above company goal for auto scheduling, and demand adherence in all departments.
- Drive hiring, coaching, developing, promoting at store level. Store I currently worked in has promoted 6 associates this year. Was asked this year to assist in hiring day for the district.
- Deliver Adequate controlled in Core Audit, Passport Audit, and Bill Operation audit for the past two years.
Non Perishable Manager
Stop and Shop Supermarket
Wayne, NJ
05.2020 - 11.2021
- Developed and implemented strategies to reduce non-perishable inventory costs.
- Performed regular audits of inventory levels and reported any discrepancies. Would then take information, and coach team to prevent further mistakes.
- Ensured proper merchandising, display, and sanitation was achieved with GDP changeover up to company standard.
- Reviewed and coached associates in billing process to company standards, to drive profitability and accurate ordering.
- Met with vendors weekly to maintain company standard in merchandising, sanitation, shelf heights, and backroom standards. Made personal relationships with each of them.
- Would drive all departments to deliver no hassle customer service to all shoppers. Would de-escalate difficult situations, and would then take information to departments to eliminate issues long term.
Skills
- Talent Development
- Training and Mentoring
- Cash Handling
- Staff Management
- Team Building and Leadership
- Customer Relations
- Schedule Management
- Dale Carnegie Graduate
- Leading OTHERS 1
Timeline
Customer Service Manager
Stop and Shop
11.2021 - Current
Non Perishable Manager
Stop and Shop Supermarket
05.2020 - 11.2021
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