Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher DILLON Michels

Raleigh

Summary

Data Analyst with a robust foundation in Java, SQL, and data cleaning techniques, poised to leverage analytical expertise and collaborative experience gained at Red Hat to foster data-driven decision-making. Proficient in unsupervised learning and pattern recognition, dedicated to enhancing operational efficiency and user satisfaction through innovative solutions. Strong communicator with well-honed organizational skills developed in a fast-paced hospitality environment, committed to delivering exceptional customer service while efficiently managing operational tasks. Eager to transition into a new field where these skills can drive success and contribute meaningfully to team objectives.

Overview

2027
2027
years of professional experience

Work History

UPS Store Front Desk Lead

Ups Store
9650 Strickland Road STE 103 Raleigh NC
08.2024 - Current
  • Supervised front desk operations, ensuring efficient customer service and workflow management.
  • Trained and mentored new staff on operational procedures and customer interaction techniques.
  • Implemented process improvements that enhanced service speed and accuracy at the front desk.
  • Managed inventory of shipping supplies, optimizing stock levels for daily operations.
  • Resolved customer inquiries and complaints effectively, maintaining high satisfaction ratings.

Teacher

Rolesville Middle School
4700 Burlington Mills Rd
2023 - 2024
  • Designed engaging lesson plans to enhance student understanding and participation.
  • Implemented classroom management strategies to promote a positive learning environment.
  • Collaborated with colleagues to develop interdisciplinary projects that increased student engagement.
  • Assessed student progress through regular evaluations and adapted instruction accordingly.

Associate Consultant

Red Hat
Raleigh
06.2022 - 06.2023
  • Implemented Red Hat solutions, enhancing development and automation capabilities.
  • Collaborated with cross-functional teams, ensuring successful project delivery.
  • Specialized in Ansible Automation, driving operational efficiency.
  • Developed tailored client solutions, enhancing user satisfaction.

Education

Master of Science - Computer Science

North Carolina State University At Raleigh
Raleigh, NC
08-2027

Bachelor of Science - Computer Science

University of North Carolina at Pembroke
Pembroke, NC

Skills

  • SQL
  • Data Cleaning
  • Predictive Modeling
  • Model Evaluation
  • Git
  • Microsoft Excel

Timeline

UPS Store Front Desk Lead

Ups Store
08.2024 - Current

Associate Consultant

Red Hat
06.2022 - 06.2023

Teacher

Rolesville Middle School
2023 - 2024

Master of Science - Computer Science

North Carolina State University At Raleigh

Bachelor of Science - Computer Science

University of North Carolina at Pembroke