CHRISTOPHER D. JIMERSON
Springfield,Il
Summary
Diverse background in freelance copywriting, supplemental insurance sales, and warehouse operations. Proven expertise in coordinating benefits with providers while advocating for behavioral health, ensuring clients receive necessary support.
Overview
7
7
years of professional experience
Work History
Behavioral Health Advocate
Blue Cross Blue Shield of Illinois
Springfield, IL
02.2025 - Current
- Advocated for members' mental health needs, ensuring access to necessary resources and services.
- Facilitated communication between healthcare providers and members to enhance care coordination.
- Increased provider satisfaction through attentive listening, empathetic communication, and personalized guidance.
- Advocated for client access to behavioral health resources and services.
- Assisted providers in establishing necessary authorizations to ensure member access to services.
- Coordinated with providers to maintain accurate benefits information and ensure correct quoting practices.
- Coordinated with providers on denied authorizations, ensuring effective management of appeal procedures.
- Leveraged multiple Blue Cross Blue Shield software platforms to enhance provider service quality.
- Coordinated and monitored calls on recorded lines with providers to maintain quality standards.
Freelance Copywriter
Self Employed
Springfield, Il
01.2023 - Current
- Arranged high-quality written copy by carefully creating, proofreading, and editing all work.
- Amplified usefulness of available copy space with strategic word selection and detail choice.
- Sustained consistent writing style across various projects as per client requirements.
- Conducted thorough research to ensure accuracy and relevance of copy.
- Enhanced product visibility by writing clear and concise product descriptions for e-commerce websites.
- Monitored performance of copywriting campaigns and analyzed data to identify areas of improvement.
- Provided editorial guidance to facilitate delivery of top-quality content.
- Confirmed compliance with regulatory standards and guidelines prior to publication.
- Supported client projects from planning to on-time completion of quality deliverables.
- Researched industry trends and customer preferences to inform copywriting efforts.
- Conducted research to identify audience demographics, incorporating collected data into future copy.
- Increased customer engagement, writing persuasive email marketing campaigns that highlighted product benefits.
- Created compelling narratives that enhanced brand messaging and audience connection.
- Boosted campaign performance by developing engaging and persuasive copy for print, digital, and social media platforms.
- Formatted copy to align with project-specific guidelines.
- Increased brand awareness through the creation of compelling content for website landing pages, blog posts, and email newsletters.
- Transformed complex information into easily digestible pieces tailored for specific audience segments using plain language principles.
- Crafted effective call-to-action statements within copy, driving desired consumer behavior and increasing conversion rates.
- Executed outreach strategy by sending hundreds of cold emails to marketing directors and CEOs, promoting copywriting services.
- Tailored messaging for diverse audiences, ensuring content relevance and accessibility across multiple platforms.
- Updated website content regularly to keep company's offerings fresh and engaging for returning visitors.
- Produced engaging email campaigns, blogs, newsletters, advertisements, sales pages, and product descriptions that effectively communicated brand messages and attracted target audiences.
- Ensured timely completion of projects and service deliverables.
Sales Agent
Aflac
Springfield, Il
01.2023 - 02.2025
- Remained up to date on current offerings and company processes.
- Reported on sales transactions and expenses accurately.
- Conducted in-depth market analysis to identify emerging trends and adjust sales strategies accordingly.
- Advised customers on different benefit options.
- Developed tailored insurance solutions to meet diverse client needs.
- Established and maintained strong relationships with clients through effective communication and regular follow ups.
- Implemented strategic sales initiatives to increase market penetration and revenue growth.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Executed over 60 cold calls daily to establish multiple appointments with business owners and executives.
- Secured recognition as one of the top performers by consistently pursuing high standards and delivering exceptional results.
- Collaborated with business owners to identify and implement effective enhancements to employee benefit offerings.
- Collaborated in weekly team meetings to evaluate analytics and devise actionable plans for sustained growth.
- Engineered tailored insurance solutions to address client requirements and elevate satisfaction during sales calls and in-person meetings.
- Utilized Adobe, Excel, Outlook, and Aflac-specific platforms to maintain systematic organization and optimize client satisfaction.
- Curated personalized weekly schedule to enhance productivity and meet diverse client needs.
- Facilitated insurance benefit consultations across various cities and states.
Shift Manager
Lazy Boy Furniture
Springfield, Il
01.2021 - 01.2022
- Amassed shift needs by delegating assignments based on employee knowledge and strengths.
- Stayed ready for expected demands by keeping inventory within optimal levels and organized for easy use.
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees.
- Conversed inventory within optimal levels and organized for easy accessibility.
- Reviewed and organized paperwork related to furniture inventory in the warehouse for efficient operations.
- Executed thorough preparation of furniture to ensure safe and efficient delivery.
- Executed unloading of incoming merchandise from trucks and scanned items into inventory system.
- Collaborated with team members to ensure optimal furniture arrangement for next-day delivery operations.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced workflow efficiency and customer satisfaction.
- Resolved customer inquiries and complaints effectively, improving overall service quality.
- Performed regular cleaning tasks to uphold a clean and efficient warehouse environment.
- Coordinated delivery crew paperwork, optimizing routes to enhance timely returns to warehouse.
- Made sure the box trucks were well maintained and had tools necessary for the delivery team.
- Streamlined furniture consolidation processes during peak inventory periods.
- Addressed inquiries and offered assistance to warehouse staff, promoting a collaborative and efficient work environment.
- Collaborated with upper management to strategize inventory expansion and team growth initiatives.
- Supported delivery operations by assisting crew members with furniture deliveries during staffing shortages.
- Facilitated inventory management and operational support across multiple company locations.
Warehouse Crew Leader
JBS
Beardstown, Il
03.2019 - 10.2020
- Conducted warehouse functions, including order selection, packaging, loading, and product replenishment.
- Inspected equipment to assess maintenance and repair needs, as well as conformance to specifications.
- Maximized distribution and replenishment efficiency by keeping storage areas clean and organized.
- Composed regular stock and inventory management updates and reports.
- Supervised daily operations ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored new crew members on best practices and operational procedures.
- Coordinated workflow among team members to optimize task completion and resource allocation.
- Implemented process improvements resulting in reduced downtime and enhanced productivity.
- Led problem-solving initiatives addressing operational challenges, improving overall team performance.
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Oversaw accuracy and timely submission of paperwork.
- Oversaw crew operations, ensuring accountability for any issues arising during project execution.
- Managed the handling of forklifts to efficiently load hundreds of pounds onto trailers for distribution.
- Managed trailer locking operations on docks to maintain safety standards and mitigate injury risks.
Education
Lanphier
Springfield05.2018
Skills
- Ad copywriting
- Strong communication
- Cold calling
- Objection handling
- Networking
- Email marketing
- Mental health/Substance abuse awareness
- Professional boundaries
- Confidentiality adherence
- Documentation proficiency
- Professional ethics
- Behavioral health
Timeline
Behavioral Health Advocate
Blue Cross Blue Shield of Illinois
02.2025 - Current
Freelance Copywriter
Self Employed
01.2023 - Current
Sales Agent
Aflac
01.2023 - 02.2025
Shift Manager
Lazy Boy Furniture
01.2021 - 01.2022
Warehouse Crew Leader
JBS
03.2019 - 10.2020
Lanphier
AWARDS
2023 #1 New Illinois Aflac associate in New payroll Accounts.