Christopher Dodd
Chicago,IL
Summary
Dynamic Sr. Account Manager with expertise in customer relationship management and data analysis. Proven track record in enhancing team performance and driving operational efficiency. Skilled in issue resolution and account management, consistently delivering exceptional service and strategic insights to support business objectives.
Overview
8
8
years of professional experience
Work History
Sr. Account Manager I
Uber Freight
Chicago, IL
03.2022 - 03.2025
- Manage overnight team to ensure efficient workflow.
- Prioritized customer service needs to ensure team delivered exceptional service.
- Exhibited excellent communication and organizational skills to ensure team alignment and progress.
- Facilitated daily start-of-shift meetings to outline team objectives and updates.
- Leveraged data analytics to produce insights driving strategic decisions.
- Conducted ongoing training sessions for new hires and team agents.
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to streamline operations and improve efficiency.
Freight Operations Coordinator
Uber Freight
Chicago, IL
04.2019 - 03.2022
- Serve as a partner to our account managers by anticipating challenges and presenting solutions to support Uber Freight's business objectives.
- Oversaw customer accounts to ensure top-tier service.
- Resolved issues arising in overnight freight logistics operations.
- Collaborated with account managers and customers to resolve payment issues concerning accessorial and line haul payments.
- Coordinated logistics operations for freight movement across diverse regions.
Contract Enforcement Specialist
Grubhub
Chicago, IL
05.2017 - 04.2019
- Efficiently support high volume contacts through emails, chat, inbound and outbound calls.
- Partner with other Care and Delivery Operations teams in an effort to resolve all driver, diner and restaurant questions and to create overall customer and Driver Partner satisfaction.
- Accurately calculating and issuing payments for delivery partner pay discrepancies and wage garnishments.
- Review data and determine if delivery partners have violated terms of agreement.
- Determine if enforcement request meet established enforcement criteria.
- Review documentation submitted by delivery partners to contest terminations.
Education
Graduated -
Oswego East
Oswego, IL01.2007
Skills
- Customer relationship management
- Data analysis
- Account management
- Invoicing
- Team leadership
- Client onboarding
- Issue resolution
- Freight operations
References
References are available on request.
Timeline
Sr. Account Manager I
Uber Freight
03.2022 - 03.2025
Freight Operations Coordinator
Uber Freight
04.2019 - 03.2022
Contract Enforcement Specialist
Grubhub
05.2017 - 04.2019
Graduated -
Oswego East