Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIEL BIRDSALL

Williamstown,USA

Summary

VIP Account Manager specializing in loyalty program management and data analysis at Rush Street Interactive. Drove player retention improvements through strategic event coordination and personalized service. Demonstrated expertise in cross-functional collaboration and relationship building, achieving exceptional results in fast-paced environments. Experienced Sales Manager with a track record of developing effective sales strategies and fostering strong partnerships.

Overview

14
14
years of professional experience

Work History

SR. VIP Account Manager

Rush Street Interactive / BetRivers Online Casino
Collingswood, NJ
01.2023 - Current
  • Led a team of VIP Hosts, providing guidance, mentorship, and performance evaluations to ensure the delivery of top-tier service and the achievement of team goals.
  • Developed and implemented innovative VIP programs and exclusive promotions, utilizing player data and feedback to design bespoke offers and events that maximized player retention and value.
  • Coordinated high-profile events and experiences, including exclusive tournaments, bespoke travel packages, and personalized rewards, to elevate the gaming experience for top-tier players and strengthen relationships.
  • Collaborated with senior management and cross-functional teams to align VIP strategies with overall business objectives, ensuring a cohesive approach to player management and support.

VIP Account Manager

Rush Street Interactive / BetRivers Online Casino
Collingswood, NJ
04.2021 - 01.2023
  • Cultivated and maintained relationships with high-value players, delivering personalized and attentive service to enhance their gaming experience and foster long-term loyalty.
  • Managed a portfolio of VIP accounts, addressing individual player needs, resolving issues, and ensuring a seamless and enjoyable gaming experience through proactive and responsive support.
  • Designed and executed customized loyalty programs and promotions, tailoring exclusive offers and rewards to VIP players based on their gaming preferences and activity levels.
  • Coordinated special events and experiences, both virtual and in-person, to engage VIP players and enhance their overall satisfaction, including exclusive tournaments, private suites, sporting events, and personalized rewards.
  • Monitored player activity and behavior, analyzing data to anticipate needs, identify potential issues, and implement strategies to increase player retention and engagement.

Customer Support Agent

Rush Street Interactive / BetRivers Online Casino
Collingswood, NJ
02.2021 - 04.2021
  • Provided exceptional real-time support to players through live chat, resolving inquiries, technical issues, and account-related concerns with a focus on user satisfaction and adherence to company policies.
  • Demonstrated deep knowledge of casino games, promotions, and regulations, effectively guiding players through game rules, bonus features, and responsible gambling practices.
  • Delivered personalized and empathetic service to a diverse player base, building rapport and trust while managing challenging situations and de-escalating conflicts effectively.

Office / Account Manager

SMP Farms
Williamstown, NJ
10.2020 - 02.2021
  • Engages with and holds long-term relationship with customers
  • Ensures timely and successful delivery of all inventory
  • Participates in professional growth opportunities leading to several job descriptions
  • Enhances organization’s reputation through accomplishing new and different requests
  • Manages tasks of all employees
  • Sets and maintains priorities in order to meet deadlines

Doorman / Driveway Manager

Rittenhouse Hotel
Philadelphia, PA
11.2017 - 03.2020
  • Greeted residents and visitors upon entering and departing hotel to ensure safety and security, while answering any questions guests may have
  • Managed and trained valet employees to meet Forbes and AAA standards
  • Managed and oversaw VIP guests’ vehicles and personal

Concierge

Rittenhouse Hotel
Philadelphia, PA
12.2015 - 11.2017
  • Worked closely / maintained connections with Philadelphia restaurants to ensure an effortless and relaxing stay for guests as well as assist in building relationships between the hotel and the restaurant community
  • Managed doormen and bellmen employees to guarantee five star service / managed scheduling
  • Assisted and advised guests regarding Philadelphia landmarks, tour destinations, etc. for the benefits of the guests and local businesses

Bellman

Rittenhouse Hotel
Philadelphia, PA
12.2013 - 12.2015
  • Worked at front desk to greet, check in and assist in familiarizing guests with hotel services while maintaining Forbes and AAA standards
  • Transported guests from hotel to restaurants, landmarks, etc. in hotel car while recommending popular destinations
  • Accommodated large VIP groups / parties to ensure prompt and accurate luggage delivery

Overnight Butler

Rittenhouse Hotel
Philadelphia, PA
09.2012 - 12.2013
  • Worked closely with guests at the front desk ensuring to provide seamless arrival and departure services
  • Completed room service tasks such as serving guests as well as organizing food preparation
  • Available for housekeeping which included, but not limited to providing additional services, cleaning, etc.

Field Marketing

Power Home Remodeling
Chester, PA
10.2011 - 09.2012
  • Worked closely with customers in residential areas marketing Power Home Remodeling services to homeowners
  • Offered opportunities to receive free consultations and estimates from sales representatives
  • Assisted homeowners in understanding the integrity of the products and company to provide a positive and desirable image
  • Set appointments to meet with sales representative

Education

Some College (No Degree) - Computer Science

Rowan University
Glassboro, NJ

Skills

  • Data analysis and event coordination
  • Loyalty program management
  • Cross-functional collaboration
  • Customer relationship management
  • Relationship management
  • Event coordination
  • Problem solving
  • Sales
  • Customer service
  • Account development

Timeline

SR. VIP Account Manager

Rush Street Interactive / BetRivers Online Casino
01.2023 - Current

VIP Account Manager

Rush Street Interactive / BetRivers Online Casino
04.2021 - 01.2023

Customer Support Agent

Rush Street Interactive / BetRivers Online Casino
02.2021 - 04.2021

Office / Account Manager

SMP Farms
10.2020 - 02.2021

Doorman / Driveway Manager

Rittenhouse Hotel
11.2017 - 03.2020

Concierge

Rittenhouse Hotel
12.2015 - 11.2017

Bellman

Rittenhouse Hotel
12.2013 - 12.2015

Overnight Butler

Rittenhouse Hotel
09.2012 - 12.2013

Field Marketing

Power Home Remodeling
10.2011 - 09.2012

Some College (No Degree) - Computer Science

Rowan University

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