Case ManagerRegistered Nurse Health CoachUtilization Review NurseRehab NurseQuality Improvement Specialist
Minimum Desired Compensation
$45000/yr
1
Certification
25
years of professional experience
Dynamic individual with expertise in Nurse Coaching and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Developed individualized care plans by aligning patient goals with provider recommendations and benefits.
Coordinated telephonic care management for members across complex medical and behavioral needs, ensuring continuity of care.
Scored 100% on clinical documentation audits upon completion to ensure compliance with audit requirements.
Verified medication lists and completed reconciliation during initial patient engagement to support accurate medication management in high-volume operations, contributing to award recognition every year as a top performing nurse coach.
Communicated with physicians, facilities, and health plans to resolve authorization and discharge issues.
Quality Nurse Liaison
5 Years
Centene Corp | 07.2014 - 07.2019
Investigated provider complaints and addressed sentinel events to strengthen patient safety and quality of care.
Coordinated care management activities for 80–100 Medicare and Dual Eligible members across South Carolina to support compliance with care standards.
Executed clinical practice guideline audits for participating providers, reviewing adherence to clinical standards and documentation requirements.
Conducted clinical practice guideline audits to ensure adherence among participating providers
Investigated quality of care concerns and reported to the medical director.
Exceeded Centene employee expectations and awarded the maximum bonus every year
Completed Dale Carnegie and extensive communication and leadership coursework to support ongoing professional development.
Utilization Review Nurse
2 Years 3 Months
Select Health of SC | 03.2012 - 06.2014
Assisted with development and implementation of urgent review process alongside Medical Director to streamline review timelines for critical cases.
Developed database for tracking and monitoring urgent requests, improving data accessibility and review efficiency
Conducted medical necessity reviews for inpatient, outpatient, and post-acute services using InterQual and Milliman criteria.
Evaluated concurrent admission reviews to support appropriate level-of-care determinations and timely discharge planning.
Reduced healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
Documented utilization review findings in electronic medical record systems and case management workflows.
Float Pool Clinical Nurse
2 Years 1 Month
Trident Medical Center | 03.2009 - 04.2011
Responsible for patient care, administration of chemotherapy, and discharge education
Delivered patient care, managed chemotherapy administration, and conducted discharge education.
Coordinated staffing for medical, surgical, and oncology departments to ensure adequate coverage.
Collaborated with interdisciplinary teams to develop and implement tailored treatment strategies, enhancing patient outcomes.
Medical, Surgical, and Oncology Staffing Coordinator
Clinical Nurse Coordinator
4 Years 10 Months
Medical University of South Carolina | 04.2004 - 02.2009
Chosen by peers to receive the Medical University of SC nurse of the year award
Managed nursing and operational functions for 34-bed rehabilitative facility to support effective care delivery through development of cohesive nursing teams.
Supervised team of 8 nurses and 4 clinical nursing assistants, fostering collaborative environment for optimal patient care.
Facilitated collaboration among healthcare teams to create effective care plans aimed at improving patient outcomes. to enhance patient outcomes and streamline communication among healthcare teams.
Managed coordination of patient care plans across multidisciplinary teams to support timely interventions and ongoing continuity of treatment.
Registered Nurse/Charge Nurse/Nurse Supervisor at Greenwich Hospital Yale New Haven HealthRegistered Nurse/Charge Nurse/Nurse Supervisor at Greenwich Hospital Yale New Haven Health
RN Charge Nurse / Pediatric Home Health Nurse at Angels of Care Pediatric Home HealthRN Charge Nurse / Pediatric Home Health Nurse at Angels of Care Pediatric Home Health