CHRISTOPHER DOWNS
Los Angeles,CA
Summary
I am an operations professional with a strong development and media management background, bringing over 10 years of experience in the sector. I excel at optimizing operational efficiencies, managing intricate public-facing media processes, and developing a tailored social media marketing strategy that delivers measurable results.
Overview
14
14
years of professional experience
Work History
Client Relationship Manager
Acquired Spaces
09.2022 - Current
- Manage relationships and processes with key internal departments (digital, brand, strategy) for day-to-day operations, including website management, email campaigns, creative content creation, and data analysis
- Collaborated with the events team on client activations, maximizing awareness and reach through various marketing and PR channels
- Managed the budget and invoice processing, ensuring timely payments to vendors
- Established and nurtured relationships with clients to support openings, drive sales, promote deals/events, and showcase offerings within the market.
Director Of Partnerships
Lace It Up For Charity
08.2019 - Current
- Oversee a portfolio of vendor seller accounts ensuring customer satisfaction, including budget planning, forecasting, and improving performance metrics to increase vendor profit by analyzing data to support organizational charity sustainability
- Implemented programs, resulting in a 115% increase since year one in individual and corporate donations
- 970,000 in donations to date
- Developed partnerships with vendors to promote diversity and support organizational charity initiatives
- Establish collaborative relationships with diverse stakeholders, including professional and community organizations representing underserved populations.
Director of Retail Planning
Cotton Citizen
10.2019 - 09.2022
- Developed seasonal merchandise and media plans to align with sales targets and market trends which resulted in quarterly sales increasing 13% and while reducing over bought inventory
- Analyzed retail data and market research to identify trends, opportunities, and risks, to create strategic plans and pricing decisions
- Led and presented weekly business review to Merchandising leadership team to discuss results and go forward strategy.
Regional Operations Manager
Marshall Retail Group
08.2018 - 10.2019
- Collaborated with Management teams in 6 airports LAX, John Wayne, Burbank, San Diego, Long Beach, San Francisco, to implement and execute regional strategies to drive sales
- Develop partnerships with organizations advancing diverse representation to advance inclusive hiring
- Developed and maintained weekly/monthly and quarterly reports to improve key performance indicators (Inventory Control Costs and Vendor Product Management)
- Optimized inventory management, by decreasing stockouts 15%.
Operations Manager
Hudson Group
10.2010 - 07.2018
- Managed 15 LAX airport stores with 1800+ products totaling $106M annual sales
- Hired and trained more than 125 Salaried Managers and hourly associates with an emphasis on a diverse workforce
- Increased revenue 8% by analyzing the monthly allocations report to determine the top 20 SKU's.
Education
Certificate in Digital Marketing Strategy -
Columbia Business School Executive Education
New York, NY08.2022
Master of Science in Hospitality Management -
California State University, Northridge
Bachelor of Science in Hospitality and Tourism Management -
California State University, Northridge
Skills
- STRATEGIC PLANNING AND MEDIA BUYING
- CROSS-FUNCTIONAL COLLABORATION
- PLANNING
- BUDGET MANAGEMENT
- TREND FORECASTING
- DATA ANALYSIS
- MARKET RESEARCH
- PROJECT MANAGEMENT
- COMMUNICATION
- Customer Engagement
- Client Retention Strategies
- Business growth strategies
- Relationship building and management
- Salesforce
- Effective negotiation
- Operations Management
- Team Recruiting and Onboarding
Timeline
Client Relationship Manager
Acquired Spaces
09.2022 - Current
Director of Retail Planning
Cotton Citizen
10.2019 - 09.2022
Director Of Partnerships
Lace It Up For Charity
08.2019 - Current
Regional Operations Manager
Marshall Retail Group
08.2018 - 10.2019
Operations Manager
Hudson Group
10.2010 - 07.2018
Certificate in Digital Marketing Strategy -
Columbia Business School Executive Education
Master of Science in Hospitality Management -
California State University, Northridge
Bachelor of Science in Hospitality and Tourism Management -
California State University, Northridge
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