Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Drake

Frisco

Summary

Experienced customer service professional with a strong background in telephone sales and call center environments for over 4 years. Committed to cultivating enduring client relationships and seeking innovative approaches to enhance productivity. Detail-oriented Computer Support Specialist with over 3 years of experience effectively troubleshooting computer hardware and software issues. Skilled in monitoring equipment and application performance to ensure organizational efficiency, while staying abreast of industry technology trends for standards adoption and comprehensive IT documentation.

Overview

11
11
years of professional experience

Work History

Consultation Agent

Geek Squad
01.2022 - Current
  • Diagnosed and explained complex technical issues with a variety of products in an easy-to-understand manner
  • Maintained department communications and performed administrative activities for the Geek Squad precinct
  • Resolved issues with PC hardware, software, virus removal, and other issues with consumer electronics

Financial Services

TD Ameritrade/Charles Schwab
01.2021 - 01.2022
  • Helped educate and tackle problems for clients.
  • Took inbound calls on a variety of topics including investments, trading tools, and market mechanics
  • Maintained a motivation to learn about the securities industry including basic principles of equity, option, and mutual fund transactions
  • Consistently made an effort to improve client experience and relations

Operations Admin

FedEx Ground
01.2020 - 01.2021
  • Responsible for performing the clerical and administrative duties for all hub and station operation areas, including line-haul, quality assurance and customer service
  • Tended to damaged packages and followed handling protocols

Relationship Banker

Bank of America
01.2016 - 01.2019
  • Assisted clients by determining which types of services and/or products would best meet their financial goals/needs by using probing questions to present tailored solutions to deepen client relationships
  • Worked closely with a team to hit goals on a daily basis in a fast paced and changing environment
  • Navigated multiple computer systems

Appointment Setter

Silverleaf Resorts
01.2015 - 01.2016
  • Used strong sales tactics to present time share opportunities and set appointments for prospective clients to survey property
  • Exceeded sales Expectations
  • Implemented constructive criticism

Education

Exercise Science Track

University of Texas at Arlington
01.2014

General Basic Studies

Tarrant County College
01.2012

Skills

  • Securities Industry Essentials (SIE)
  • Risk Management
  • Strong Client Relations
  • Team Collaboration
  • Critical Thinking
  • Typing 50 WPM
  • Microsoft Word, Excel, Powerpoint Proficient
  • Digital literacy

Languages

English

Timeline

Consultation Agent

Geek Squad
01.2022 - Current

Financial Services

TD Ameritrade/Charles Schwab
01.2021 - 01.2022

Operations Admin

FedEx Ground
01.2020 - 01.2021

Relationship Banker

Bank of America
01.2016 - 01.2019

Appointment Setter

Silverleaf Resorts
01.2015 - 01.2016

General Basic Studies

Tarrant County College

Exercise Science Track

University of Texas at Arlington

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