CHRISTOPHER DUNCAN

• Test pier fiber (Umbilical Cord Assembly) connectivity prior to ship’s scheduled arrival.
• Connects fiber UCA to ships after arrival and disconnecting prior to ship’s scheduled departure.
• Troubleshoot UCA (Umbilical Cord Assembly) as necessary using optical power meters and/or Visual Fault Locator (VFL)
• Replace UCA defective replaceable components as necessary to restore ship’s connectivity.
• Verify fiber configuration.
• Repair UCA’s Battle Force Tactical Training (BFTT) connectivity issues.
• Maintain inventory/records of UCA’s on hand and their current status.
• Ability to operate company van to perform job functions.

Communications Relay Group NCOIC (Noncommissioned Officer In charge):

• Verified and established UHF (Ultra High Frequency) radio connections as well as voice and data connections via ethernet and fiber at various war time locations in support of 2-1 Air Defense Artilleries line batteries in the South Korean Peninsula to include: Yeocheon Air Base, Gwangju Air Base and Chinhae Naval Base.
• Supervised network management functions while overseeing integrated network control centers and multichannel communications systems. Including but not limited to; installing tactical fiber and cable wiring, along with helping troubleshoot and reengineered associated network assets to support operational requirements.
• Diagnosed causes of network problems by testing system's software and equipment.
• Maintained network's components and equipment with consistent updates and repairs. Trained subordinates in procedures for network applications software as well as related hardware to ensure the continuity of the workforce.
• Supervised installation and operation of tactical communications equipment and satellite devices: RT-1523, RT-1796 and cisco router and switches.
• Set up, installed and maintained encryption devices: KIV-7M, KG-175D and KGV-72
• Oversaw the professional development and welfare of 8 soldiers
• Served as an Helpdesk Administrator, providing technical assistance for hardware and software related issues to personnel over the phone, via ethernet communications or in person.
• Installed, maintained and configured Windows 10/11 workstations.
• Assisted and lead a team of personnel in reimaging various computers throughout the battalion.
• Took part in various of meetings using Microsoft Office 2019 and higher. Provided technical assistance both hardware and software when needed to ensure the integrity and completion of meetings
• Responsible for maintaining and configuring 5 Windows 10/11 workstations used in day to day task to include mission planning, training and on site use.
• Adhered to the DoD standards of cybersecurity practices and protocols
• Proficient knowledge of system and application security threats and vulnerabilities
• Strong knowledge of electronic devices to include: computer systems/components, access control devices, digital cameras, hard drives, memory cards, modems, network components

Technician/Maintenance NCO (Non-Commissioned Officer In charge):

• Played an extremely crucial role as the only Multichannel System Operator/Maintainer and Help Desk Manager for 7th SFG(A) ODA (Special Forces Group Airborne Operational Detachment Alpha) and attachments in MSS (Mission Support Site) Sultan
• Was responsible for the installation and maintenance of four SIPR/NIPR Access Point (SNAP) systems which are used to communicate with higher echelons, mission planning, ISR, (Intelligence, Surveillance and Reconnaissance) video teleconference and daily network access for all
• Efforts directly improved the SFOD(A) ability to battle track enabled and advised operations. Effectively increased their bandwidth and connectivity which allowed the SFOD(A) to view ISR Feeds and conduct VTC (Video Teleconference) Required zero guidance and greatly reduced downtime of the system through attention to detail, initiative and expertise.
• Diagnosed and resolved users network and equipment problems. Supervised installation and operation of tactical communications equipment and satellite devices: RT-1523, STT (Satellite Transmission Terminal) SNAP (SIPR, NIPR, ACCESS POINT), RT-1796 and cisco routers and switches.
• Set up, installed and maintained encryption devices: KIV-7M, KG-175D and KGV-72
• Used Microsoft Active Directory to modify and create accounts
• Provided reports to senior leadership of any and all technical related issue as well as solutions on how to fix the problems.

Team Chief/Team Leader:

• Served as a Satellite Transmission Terminal (STT) / Command Post Node (CPN) Team Chief in support of the 2-10 Assault Helicopter Battalion and 6th Squadron, 6th Calvary Regiment
• Served as a SIPR NIPR ACCESS POINT (SNAP) Team Leader in support of Operation Freedom Sentinel and has done various tactical and garrison training exercises like JRTC (Joint Readiness Training Center) and numerous Battalion CPX (Command Post Exercise); supervises, installs, maintains and troubleshoots signal related equipment not limited to the STT (Satellite Transmission Terminal) and CPN (Command Post Node); provides technical assistance,
• Battalion level training for automation systems and automated telecommunications systems to include link installation and troubleshooting; prepares equipment and supply request for platoon level signal support; as well as being responsible for the health and welfare of soldiers and their families
• Diagnosed and resolved users network and equipment problems. Supervised installation and operation of tactical communications equipment and satellite devices: RT-1523, STT (Satellite Transmission Terminal) SNAP (SIPR, NIPR, ACCESS POINT), RT-1796 and cisco routers and switches.
• Set up, installed and maintained encryption devices: KIV-7M, KG-175D and KGV-72
• Oversaw the professional development and welfare of 10 soldiers
• Served as an Helpdesk Administrator using the Remedy Ticketing System , providing technical assistance for hardware and software related issues to personnel over the phone, via ethernet communications or in person.
• Installed, maintained and configured Windows 10/11 workstations.
• Assisted and lead a team of personnel in reimaging various computers throughout the battalion.
• Provided and installed the necessary hardware and software for VTC (video-tele conference) meetings as well as assisted in any and all troubleshooting.
• Installed and maintained Microsoft Office 2019 and higher.
• Signal Analysis, Protocol Analysis, Network Analysis
• Shows initiative on assignments, exercises independent judgment and professionally executes projects with little direction
• Provides technical solutions to a wide range of difficult problems
• responsible for all technical aspects of satellite equipment installation, operations, configuration, and alignment in order to keep lines of communication up and running.
• Highly proficient understanding and wide application of technical principles, theories, and concepts in the SATCOM domain