Christopher Eichman
Raleigh,NC
Summary
High-performing IT executive with expertise in building high performing organizations and optimizing organizational processes, measurement systems, and infrastructure to maximize business results and service operations on any scale, including academic, biomedical/scientific research, and pharmaceutical industries. Skilled strategist who transforms strategic business plans into IT solutions which functionally align with desired customer outcomes. IT service management (ITSM/ITIL) expert with historically extensive scope of responsibility, proven success, and track record of outstanding service delivery and customer support.
Overview
39
39
years of professional experience
4
4
Certification
Work History
Director of IT Services
NCSU College of Veterinary Medicine
2014.09 - Current
- Effectively coordinated and drove IT service delivery to three primary components of CVM: (a) CVM Hospital, (b) CVM academic classrooms and faculty, and (c) CVM Research programs and laboratories.
- Effectively transitioned Vet Hospital to full cloud hospital information system (HIS) and hybrid cloud laboratory information system (LIS) in March 2020 to better meet needs of our clients and referring veterinarians (RDVMs).
- Implemented IT storage & data management solutions for ‘Big Data’ researchers at the CVM using an affordable combination of on premises NAS and cloud computing IaaS solutions.
- Managed 14 distinct AWS environments/accounts for research PIs at the CVM and provided architecture & configuration guidance.
- Implemented advanced A/V systems in CVM classrooms, digital signage systems in our common areas and lobbies, and advanced CMS systems (DSpace, REDCap, OnBase) for our faculty & staff.
- Effectively managed diverse team of database/application developers, operational support staff, and engineering functions to deliver robust, scalable IT solutions to NCSU CVM.
- Provided effective collaboration with partner veterinary institutions who share common challenges and obstacles with NCSU CVM.
- Worked closely with organizational leadership to guide operational strategy.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assoc. Director
Merck & Company, Inc
2011.10 - 2014.09
- Recruited by Merck CISO to introduce “customer focus” into service delivery model of Merck corporate information security (ITRMS)
- Managed Enterprise PartnerNet Services, which was responsible for implementation of global connectivity strategies and support for all external partners collaborating with Merck (~450 Partner organizations and 5,000 users); Provided Merger & Acquisition (M&A) operational expertise for Merck Corporate.
- Led Access & Administration Team for ITRMS, which was responsible for IAM provisioning of all employees, contingent staff, and external partners (~80,000 users)
- Managed Domain Management Services for Merck, which was responsible for all web domain registrations, transfers, acquisitions, and renewals for enterprise (~20,000 registered domains)
- Managed team of 7 employees, 30 contractors, and annual operational budget of ~$2.7M.
- Assisted senior leadership in managing all aspects of operations of all three service areas (IAM, PNet, DMS).
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
IT Service Ops Lead
Merck & Company, Inc
2009.08 - 2011.10
- Led External IT integration for MRL IT DS, including PartnerNet Services and Tier 1 MRL IT Service Desk Integration (C3i).
- Responsible for re-engineering of MRL partner/employee provisioning for access to MRL portals and associated secondary applications.
- Served as Service Mgmt. Lead for MRL IT ensuring ITIL compliance with IT service delivery and associated metrics.
- Served as Divisional Security liaison for MRL IT with Corporate and Divisional InfoSec Teams.
- Actively collaborated with multiple Solution Partners/Managers, Architects, and Corporate IT leaders to provide input and direction on multiple MRL Divisional priorities (e.g., M&A Partner Connectivity, Federated ID, 3rd Party Provisioning Tools, etc.).
Manager
MRL Laboratory Computing, Merck & Company, Inc
2005.01 - 2009.08
- Developed and delivered global laboratory computing support and infrastructure capability for MRL division that aligned with Corporate Technology Roadmap and Corporate Security policy.
- Designed and successfully implemented global outsourcing model to meet divisional instrument validation and compliance requirements.
- Improved security and compliance profile of R&D laboratory enterprise via the introduction of global, scalable solutions for system patching, asset management, system imaging/B&R, and system validation. Successfully re-engineered multiple corporate IT tools/capabilities to optimally align with the unique MRL business requirements of the laboratories.
- Successfully managed team of 38 staff across four international MRL sites, seven MRL IT portfolio projects, and annual operating budget of $7.6M.
Sr. Business System Analyst (Consultant)
Sogeti USA, Inc
2004.08 - 2005.01
- Functioned as senior business system analyst for corporate SAP upgrade at AstraZeneca Pharmaceuticals.
- Addressed all legacy application retirements (~500), data migration activities, and regulatory compliance issues for enterprise project.
- Collected, defined and analyzed all stakeholder business requirements.
Discovery IT Support Site Leader
GlaxoSmithKline Pharmaceuticals, PLC
2001.09 - 2004.08
- Established and directed the Drug Discovery Support Team at Upper Merion and Upper Providence R&D sites in PA for GSK.
- Integrated system patching and corporate antivirus solutions for Discovery Research labs across GSK sites in PA, NC, and UK.
- Support Team was responsible for 2nd level scientific application support, laboratory system support, and automation engineering support for approximately 3,500 R&D clients.
IT Research Director
Tolly Research, Inc
2000.07 - 2001.09
- Coordinated independent IT research testing across multiple areas of interest: Windows networking, IP telephony, Mobile computing, Thin client computing, and network security. Monthly research findings were generated and published for industry & vendor review.
- Responsibilities included: Determination of pertinent research topics, initial setup of research testbeds to ensure realistic testing environment, and global editorial review of published reports. Managed testing staff of 5 w/ annual operating budget of $1M.
- Provided vulnerability testing and performance verification of multiple technology protocols and standards.
Research Investigator
GlaxoSmithKline Pharmaceuticals, PLC
1992.06 - 2000.07
- Managed Core Technology Research Center for GSK involving high throughput robotics, imaging, and microscopy for Biopharmaceutical Division.
- Provided support and consultation specific to the specialized computing and assay development needs of 35 scientific departments and 800-1000 R&D staff at GSK.
Research Assistant
University of Virginia
1985.05 - 1992.06
- Managed and operated Flow Cytometry Core Laboratory for UVA Cancer Center
- Provided core connectivity and centralized file exchange for Core Laboratory to university TCP/IP network backbone.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Personally maintained all equipment and lasers and was certified by Coherent, Inc. (Fortune 500 laser manufacturer) to perform plasma tube replacements and calibrations.
Education
Master of Engineering - Biomedical Engineering
University of Virginia
Charlottesville, VA05.1985
Bachelor of Science - Chemistry/Mathematics
Virginia Military Institute
Lexington, VA05.1982
Skills
- Cloud Computing Architecture & Design
- Laboratory/Research Computing expert
- Security Operations and Data Security
- Charismatic Leader
- Financial Management
- Legal and Regulatory Compliance
- Verbal and Written Communication
- Organizational Development
- Negotiation
- Hiring and Retention
- People Management
- Creativity and Innovation
- Process Improvement
- Vendor Management
- Performance Improvement
- Employee Development
Certification
- Certified Information Systems Security Professional (CISSP), ISC2 - June 2011-June 2026
- ITIL 3.0 Expert, AXELOS Global Best Practice - Feb 2020 (no expiration)
- AWS Certified Cloud Practitioner, AWS - July 2023-July 2026
- CCNA, Cisco, Inc. - July 2000 (no expiration)
Timeline
Director of IT Services
NCSU College of Veterinary Medicine
2014.09 - Current
Assoc. Director
Merck & Company, Inc
2011.10 - 2014.09
IT Service Ops Lead
Merck & Company, Inc
2009.08 - 2011.10
Manager
MRL Laboratory Computing, Merck & Company, Inc
2005.01 - 2009.08
Sr. Business System Analyst (Consultant)
Sogeti USA, Inc
2004.08 - 2005.01
Discovery IT Support Site Leader
GlaxoSmithKline Pharmaceuticals, PLC
2001.09 - 2004.08
IT Research Director
Tolly Research, Inc
2000.07 - 2001.09
Research Investigator
GlaxoSmithKline Pharmaceuticals, PLC
1992.06 - 2000.07
Research Assistant
University of Virginia
1985.05 - 1992.06
Master of Engineering - Biomedical Engineering
University of Virginia
Bachelor of Science - Chemistry/Mathematics
Virginia Military Institute
- Certified Information Systems Security Professional (CISSP), ISC2 - June 2011-June 2026
- ITIL 3.0 Expert, AXELOS Global Best Practice - Feb 2020 (no expiration)
- AWS Certified Cloud Practitioner, AWS - July 2023-July 2026
- CCNA, Cisco, Inc. - July 2000 (no expiration)
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