Christopher Elliott
Customer Service
Crystal Lake,IL
Summary
Technology-inclined professional experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Guest Service Representative
Thorntons Inc.
Streamwood, IL
10.2022 - 03.2024
- Fostered lasting relationships with regular customers.
- Maintained inventory of all saleable items.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Restaurant Manager / IT Administrator
Uprising Bakery and Cafe
Lake In The Hills, IL
06.2021 - 09.2022
- Purchased and inventoried over 200 food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales and reduce waste by 30%
- Reconciled over 100 cash and credit card transactions daily to maintain accurate records.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling, and devices.
- Monitored systems in operation and quickly troubleshot errors.
- Corrected connectivity faults to restore user access to local networks and public web.
- Created user accounts and assigned permissions.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Security Guard
Landings Homeowners Association
Des Plaines, I
09.2016 - 09.2019
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored 20 buildings by vehicle, on bicycle, and on foot.
- Maintained CCTV equipment in good operating condition by adjusting, cleaning and performing minor repairs.
- Diagnosed and resolved CCTV hardware, software and network problems and replaced defective components.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Education
No Degree - Computer Science
University of Arkansas, Fayetteville
Fayetteville, AR 08.2013 - 03.2015
Associate of Science - General
National Park Community College
Hot Springs, AR 08.2011 - 05.2013
Skills
Digital Communication and Collaboration
Data Entry
Analytical and Critical Thinking
Technical Support
Customer Service
Guest Relations
Detail Oriented
Cash Handling
ID Verification
Timeline
Guest Service Representative
Thorntons Inc.
10.2022 - 03.2024
Restaurant Manager / IT Administrator
Uprising Bakery and Cafe
06.2021 - 09.2022
Security Guard
Landings Homeowners Association
09.2016 - 09.2019
No Degree - Computer Science
University of Arkansas, Fayetteville
08.2013 - 03.2015
Associate of Science - General
National Park Community College
08.2011 - 05.2013
Computers
From building, to maintaining and servicing, to gaming. I come from a family of IT professionals with extensive knowledge. I've setup and serviced many servers both local and remotely. Setup and imaged many machines at once. I'm currently studying Linux and Python to deepen my IT expertise