Sanna Luoma-Clermont

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings.

• Performs tasks associated with supporting the museum experience during a special exhibition (i.e. audio guide distribution, ticket handling)

• Ticket selling and memberships for visitors

• Provides complimentary guest services (i.e. wheelchairs, storage of backpacks, bags, coat check, etc.)

• Contributes actively to a warm and friendly atmosphere by greeting visitors and provides general information and direction throughout their visit

• Directs visitors and groups to maintain crowd control and monitors exhibition traffic flow to maintain a positive visitor experience

• Completes equipment set-up and fulfils signage requests for museum programs

• Signature Stretch Smart stretching for the Spa customers.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Maintained up-to-date knowledge of social service legislation and best practices through ongoing professional development activities.
• Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
• Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
• Created employment plans for long term unemployed.
• Closely collaborated with social service professionals.

• Created a youth program with a local NGO agency.
• Created integration plans for refugees with residence permit and and asylum seekers.
• Applied all benefits for the clients from the Social Insurance Institute of Finland.
• Collaborated closely with health care professionals in order to find necessary services for the clients.
• Worked closely with reception center before and after the clients have been released.
• Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.