Monica Coria
Gastonia,NC
Summary
Dynamic Guest Service Representative with a proven track record at the U.S. National Whitewater Center, excelling in issue resolution and guest relations. Adept at managing financial transactions with precision, I consistently enhance customer satisfaction through service excellence and thoroughness in task execution, fostering positive experiences that encourage repeat visits.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
U.S. National Whitewater Center
06.2025 - 09.2025
- Assisted guests with inquiries and resolved issues to enhance customer satisfaction.
- Managed check-in and check-out processes efficiently for smooth guest experiences.
- Handled phone calls and emails professionally, ensuring timely responses to guest requests.
- Collaborated with team members to maintain cleanliness and organization in lobby areas.
- Adapted quickly to changing situations, providing flexible solutions for guest needs.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Cashier
Chicken King
11.2024 - 03.2025
- Maintained cleanliness and organization of checkout area to enhance workflow.
- Developed familiarity with inventory management systems for restocking purposes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
De Corias Bagels
03.2021 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to improve service speed during peak hours.
- Handled cash and credit transactions accurately, minimizing errors.
Education
High School Diploma -
Gaston College
Dallas, NC05-2026
Skills
- Service excellence
- Experienced in software utilization
- Guest accommodations
- Thoroughness in task execution
- Issue resolution
- Financial transactions
- Complaint handling
- Guest relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Representative
U.S. National Whitewater Center
06.2025 - 09.2025
Cashier
Chicken King
11.2024 - 03.2025
Cashier
De Corias Bagels
03.2021 - 03.2025
High School Diploma -
Gaston College
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