Ariana Carrasquillo
Daytona Beach,FL
Summary
Authorized to work in the US for any employer. Highly motivated professional with a strong work ethic and adaptability. Exceptional interpersonal skills and ability to work effectively without supervision. Quick learner with a proven track record of mastering new skills rapidly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Daytona Aquarium and Rainforest Adventure
Daytona Beach, Florida
05.2024 - Current
- Enhanced guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Assisted guests with inquiries and provided information about exhibits.
- Managed guest check-in and ticketing processes efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Coordinated special events and activities to enrich visitor experiences.
- Trained new staff on guest service protocols and procedures.
- Provided guidance to new team members on how to perform tasks correctly.
- Monitored inventory levels of front desk supplies to ensure operational readiness.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Customer Service Representative
AT&T
Sanford, FL
02.2024 - 05.2024
- Assisted customers with account inquiries and service issues, enhancing overall customer experience.
- Promoted high customer satisfaction by delivering knowledgeable and friendly service.
- Processed billing inquiries and adjustments, maintaining accuracy and facilitating timely resolutions.
- Resolved technical support issues, improving user satisfaction through effective problem-solving.
- Conducted training sessions for employees on effective sales techniques.
Client Retention Specialist
Rent One
Saint Robert, MO
05.2023 - 12.2023
- Developed retention strategies that improved customer loyalty and satisfaction.
- Managed client communications, addressing inquiries and resolving issues to improve overall satisfaction.
- Resolved complaints promptly, reducing potential attrition-related losses.
- Executed debt collection and sales strategies to enhance client retention at Rent One.
Mental Health Technician
Perimeter Behavioral Healthcare
Waynesville, MO
01.2023 - 04.2023
- Supported at-risk teenagers with mental health concerns through active listening and guidance.
Helped youth cope with behavioral issues by providing a safe space for expression.
Served as an empathetic resource, fostering trust and open communication. - Encouraged youth to adopt positive behaviors by implementing structured rewards programs, enhancing their coping strategies.
- Documented patient interactions in compliance with HIPAA requirements.
Rehabilitation Technician
LifePoint Health
Rolla, MO
01.2022 - 03.2023
- Physical therapist assistant
- Facilitated acute rehabilitation procedures, enhancing patient recovery and engagement
- Assisted in patient rehabilitation activities and therapy sessions.
- Guided patients on exercises and techniques, promoting effective recovery and self-management.
- Supported therapists in implementing individualized treatment plans for patients.
- Documented patient progress and reported observations to healthcare team.
- Coordinated patient check-in and scheduling, improving workflow efficiency and patient experience
- Maintained equipment and ensured proper usage for safety and effectiveness.
Sales Associate
Colorful Vibes
Rolla, MO
01.2021 - 12.2022
- Delivered exceptional customer service as sales associate in retail environment, enhancing customer satisfaction.
- Guided customers in selecting mobile devices and plans, aligning choices with their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Oversaw inventory management, maintaining optimal stock levels of devices and accessories to meet customer demand.
- Trained new employees on sales techniques and customer service standards.
Sales Associate
Cricket Wireless
Saint Robert, MO
03.2022 - 10.2022
- Guided customers in selecting mobile devices and plans tailored to their needs.
- Showcased product features and benefits, improving customer knowledge and satisfaction.
- Processed customer transactions efficiently at point-of-sale systems.
- Managed inventory, ensuring optimal stock levels of devices and accessories.
- Onboarded new employees on sales techniques and customer service standards, fostering a knowledgeable team.
Cook
EDP Enterprises
Missouri
05.2020 - 03.2022
- Prepared diverse menu items to meet customer preferences in fast-paced kitchen environment.
- Guided junior cooks on food preparation methods and techniques to enhance skill development.
- Followed established procedures and requirements for safe food handling, storage and service.
- Ensured cleanliness and organization of kitchen and workstations for safe and efficient operations.
Cook/Cashier
Slim Chickens
Lebanon, MO
09.2019 - 02.2020
- Prepared dishes in fast-paced environment with teammates, contributing to high customer satisfaction.
- Monitored cooking times to ensure quality dishes were served promptly.
- Assisted in training new kitchen staff on procedures and best practices.
- Wrapped, dated, and labeled food items in storage to uphold safety and freshness standards.
Cook
Bandana's Bar-B-Q
Lebanon, MO
06.2019 - 07.2019
- Trained new kitchen staff on proper cooking techniques and procedures.
- Prepared diverse menu items while maintaining high standards of quality.
- Executed food preparation tasks to ensure timely service readiness.
- Operated meat smoker to enhance flavors and textures in products.
- Delivered exceptional customer service to enhance dining experiences.
Telemarketer/Customer Service
Communication For Research
Waynesville, MO
11.2018 - 05.2019
- Achieved and sustained sales quota through targeted telemarketing strategies, contributing to overall team success.
- Provided training and support to new telemarketers on effective communication techniques.
- Engaged potential participants by clearly explaining study objectives and requirements, improving enrollment rates.
- Conducted surveys to gather actionable customer feedback and insights, enhancing service delivery.
Education
Nursing -
Ozarks Technical Community College
Lebanon, MO08.2022
High school diploma or GED -
Lebanon High School
Lebanon, MO02.2020
Skills
- Guest relations
- Guest accommodations
- Service excellence
- Complaint resolution
- Conflict resolution
- Event coordination
- Tourism insights
- Team development
- Relationship management
- Attention to detail
- Problem solving
- Reporting documentation
- Cash handling
- Computer skills
- Verbal communication
- Active listening
Certification
- Driver's License, 08/01/23, 08/01/30, Class E
- CPR Certification, Non-CDL Class C
- CDL, Class E
Timeline
Guest Service Representative
Daytona Aquarium and Rainforest Adventure
05.2024 - Current
Customer Service Representative
AT&T
02.2024 - 05.2024
Client Retention Specialist
Rent One
05.2023 - 12.2023
Mental Health Technician
Perimeter Behavioral Healthcare
01.2023 - 04.2023
Sales Associate
Cricket Wireless
03.2022 - 10.2022
Rehabilitation Technician
LifePoint Health
01.2022 - 03.2023
Sales Associate
Colorful Vibes
01.2021 - 12.2022
Cook
EDP Enterprises
05.2020 - 03.2022
Cook/Cashier
Slim Chickens
09.2019 - 02.2020
Cook
Bandana's Bar-B-Q
06.2019 - 07.2019
Telemarketer/Customer Service
Communication For Research
11.2018 - 05.2019
Nursing -
Ozarks Technical Community College
High school diploma or GED -
Lebanon High School