Christopher Erving
Civic Federal Credit Union
Cary,US
1
Certification
19
years of professional experience
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Work History
Exp Center Team Lead Supervisor
1 Year 1 Month- Led team to enhance member services, improving overall satisfaction and engagement.
- Developed training programs for staff, fostering professional growth and operational efficiency.
- Implemented new processes for loan approvals, streamlining workflows and reducing turnaround times.
- Analyzed member feedback to identify areas for service improvement and drive strategic initiatives.
- Collaborated with cross-functional teams to launch new financial products aligned with member needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Lead Investigator
1 Month- Led complex investigations, ensuring compliance with legal standards and ethical guidelines.
- Developed comprehensive case strategies to enhance outcomes for clients and streamline processes.
- Collaborated with law enforcement agencies to gather evidence and support criminal cases effectively.
- Analyzed intricate data sets to identify trends and inform investigative direction.
- Prepared detailed reports summarizing findings, facilitating clear communication with stakeholders.
Personal Loan Specialist
1 Year 10 Months- Provide exemplary member service through all delivery channels, handle functions such as operating and balancing a cash box, a balance the ATM, ATM, TCD and coin sorter
- Respond to phone inquiries and assist with safe deposit box operations.
- Educate members on available services and make recommendations based on their needs
- Educated members on available services and recommended solutions tailored to their needs
- Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance
- Handle phone inquiries, safe deposit boxes, and all other services as needed
- Assist members with account issues, ensuring accurate reconciliations and resolving transaction errors
- Grant subsequent advances on existing credit cards and opened lines of credit, collaborating with the approving officer to ensure compliance
- Managed phone inquiries, organized paperwork, and digitized documents using the image system.
- Participated in training for different branch operation areas, focusing on lending services.
- Performed a range of responsibilities to facilitate branch functions.
Account Resolution Specialist II
2 Years 10 Months- Delivered quality assurance and customer service while managing high volume of customer inquiries daily
- Provides high levels of quality assurance and customer service while assisting a high volume of customer inquiries daily
- Established strong relationships with customers to enhance service experienceand educating customers to the services of Wells Fargo
- Exceeded department goals by mastering policies and procedures in an ever-changing system
- Engaged with team members to answer questions, lead huddles, and present reviews of daily procedures
- Responsible for maintaining and processing records both confidential and non-confidential records for customers and Wells Fargo alike.
Home Mortgage Specialist
9 Months- Responsible for preparing loan closing packages, communicating with all parties involved in the transaction, and ensuring that all paperwork is complete, accurate, and in compliance with legal regulations
- Responsible for maintaining and processing records both confidential and non-confidential records for customers and Wells Fargo alike
- Created loan closing packages, coordinated communication with all parties involved in the transaction, and confirmed that all paperwork met legal regulations.
- Resolved customer complaints to enhance satisfaction and maintain positive relationships.
- Escalated important communications to appropriate parties to facilitate timely resolutions.
- Ensured compliance of closing details with state and federal regulations.
Teacher Assistant
2 Years 7 Months- Created tutoring engagement activities for students by organizing instructional activities, educational resources, and all tasks needed to enhance learning tools.
- Maintained peer-to-peer educational functions for students and enforced adherence to program compliance guidelines.
- Directed and maintained all peer to peer educational functions for students while ensuring all program requirements were functioning in accordance of school compliance guidelines
- Coordinated and improved peer development programs to assist students in learning resilience through effective learning system strategies.
- Facilitated educational training platforms and analysis, implementing academic counseling programs and procedures while ensuring confidentiality and integrity.
Police Officer
9 Years 7 Months- Assessed and analyzed security and law enforcement data based on quality and reliability standards, preparing compliance reports and reviewing safety for quality assurance.
- Worked with Special Investigations Unit to gather, analyze and disseminate proactive criminal intelligence information to support internal and external legal enforcement efforts within the government sector.
- Advised investigators on the availability and reliability of investigative evidence and worked with investigators to acquire fingerprint evidence through onsite and database searches in potential trial preparation activities
- Assessed, analyzed and procured security and law enforcement-based data based on established quality and reliability standards including preparing reports, legal compliance, and reviewing safety for quality assurance
- Consolidated data to create comprehensive security performance reports while using pertinent data to utilize action plans
- Monitored and developed security and law enforcement research initiatives, reporting vulnerabilities in communications to senior leadership and enhancing visibility of necessary resources.
- Worked with Special Investigations Unit to gather, analyze and disseminate proactive criminal intelligence information to support internal and external legal enforcement efforts within the government sector.
Education
Associate - Law Enforcement
Completed coursework towards Associate in Law Enforcement
Skills
Loan processing
Risk management
Compliance
Data Analysis
Process Improvement
Banking
Collections
Loan Managementttttttt
Teamwork and Collaboration
Conflict resolution
Versatile skill set
Customer relationship management
Certification
- Certified Personal Trainer, ACE, 08/2017, 08/2021, Have two personal clients. One group training class.
- First Aid Certification
- Secret Clearance
- Intermediate Law Enforcement, 02/2007, 11/2017
- CPR Certification
MILITARY SERVICE
US Army, United States, Sgt/ E-5, 03/1997, 11/2011, Bradley Gunner. Sniper Platoon. Infantry based, ARCOMx3 Service ribbon, Certificate of achievements x 5, Letter of Accomodation x3, Foreign Defense, Presidential unit award
Timeline
Exp Center Team Lead Supervisor
Civic Federal Credit Union
07.2025 - CurrentRead More
Lead Investigator
Whitley Law Firm
07.2024 - 08.2024Read More
Personal Loan Specialist
State Employees Credit Union
09.2022 - 07.2024Read More
Home Mortgage Specialist
Wells Fargo Home Mortgage/Dealer Service
10.2021 - 07.2022Read More
Account Resolution Specialist II
Wells Fargo
10.2019 - 08.2022Read More
Teacher Assistant
Wake County Schools
02.2017 - 09.2019Read More
Police Officer
Raleigh Police Department
03.2007 - 10.2016Read More
Wake Technical Community College
Associate from Law Enforcement
Read More