Christopher Espinoza
Hurst,TX
Summary
Thirteen-year experience as a dedicated Censeo Health/Signify Health associate, providing exceptional customer service and knowledge with the ability to build productive relationships, lead, resolve complex issues and win provider loyalty, be a team player first while also bringing the leader that everyone needs in order to succeed.
Overview
14
14
years of professional experience
Work History
Network Relations Coordinator
Signify Health
01.2019
- Responsible for investigating cases and closing them out in a timely manner in regards to provider complaints or member complaints submitted by variety of health plans
- Provide coaching to providers within the company throughout the U.S. when needed
- Help providers understand how our company works when the scheduling our healthcare members
- Help resolve any issues or concerns that are brought up from the provider on a daily basis
Travel Coordinator
Signify Health
01.2015
- Responsible for booking hotels, rental car and flights for providers that will travel across the country
- Have meetings with hotel Sales Managers to create company contracts and special rates
- Create and submit spreadsheet for expenses that were used for travel purchases on a company credit card
Member Engagement Coordinator
Signify Health
01.2013
- Responsible for scheduling in home health care assessments, via phone for insured members in a professional and timely manner
- Accurately verify demographic information while providing assessment details for appointments
- Work closely with Provider Support to communicate schedule changes or cancellations
Provider Network Support Coordinator
Signify Health
01.2023 - Current
- Provide support to various of providers/physicians over the phone and via email
- Responsible for handling inbound and outbound calls regarding a variety of topics including but not limited to daily schedule changes, provider pay, general Signify Health policy and procedural information
- Train/Shadow new employees that are hired onto the department
Assistant Store Manager
Dallas Cowboys Pro Shop LLC
01.2016 - 01.2023
- Manage Employees on a daily basis
- Make schedules for the employees on a weekly basis
- Open and close registers when the day starts/ends
- Check in merchandise that is shipped to the store
Assistant Store Manager
Finish Line LLC
01.2012 - 01.2022
- Manage Employees on a daily basis
- Make schedules for the employees on a weekly basis
- Open and close registers when the day starts/ends
Education
Associates Degree - Business Management
North Lake Community College
Irving, TX05.2012
High School Diploma - undefined
Irving Nimitz High School
Irving, TX05.2009
Skills
- PROFESSIONAL SKILLS: Phone professionalism Data Visualization Presentation Skills Team Leadership Excellent Communication Public Speaking Analytical Problem-Solving Business Management Strategic Planning Process Improvement People Management
- TECHNICAL SKILLS: Okta Salesforce Five9 World Travel Cisco Finesse MS Excel Google Sheets MS Office
- Project management
- Public relations
- Communications development
- Community relations
Timeline
Provider Network Support Coordinator
Signify Health
01.2023 - Current
Network Relations Coordinator
Signify Health
01.2019
Assistant Store Manager
Dallas Cowboys Pro Shop LLC
01.2016 - 01.2023
Travel Coordinator
Signify Health
01.2015
Member Engagement Coordinator
Signify Health
01.2013
Assistant Store Manager
Finish Line LLC
01.2012 - 01.2022
Associates Degree - Business Management
North Lake Community College
High School Diploma - undefined
Irving Nimitz High School