Christopher Espinoza
Hurst,TX
Summary
Thirteen-year experience as a dedicated Censeo Health/Signify Health associate, providing exceptional customer service and knowledge with the ability to build productive relationships, lead, resolve complex issues and win provider loyalty, be a team player first while also bringing the leader that everyone needs in order to succeed.
Overview
14
14
years of professional experience
Work History
Network Relations Coordinator
Signify Health
Dallas, TX
01.2019
- Responsible for investigating cases and closing them out in a timely manner in regards to provider complaints or member complaints submitted by variety of health plans
- Provide coaching to providers within the company throughout the U.S. when needed
- Help providers understand how our company works when the scheduling our healthcare members
- Help resolve any issues or concerns that are brought up from the provider on a daily basis
Travel Coordinator
Signify Health
Dallas, TX
01.2015
- Responsible for booking hotels, rental car and flights for providers that will travel across the country
- Have meetings with hotel Sales Managers to create company contracts and special rates
- Create and submit spreadsheet for expenses that were used for travel purchases on a company credit card
Member Engagement Coordinator
Signify Health
Dallas, TX
01.2013
- Responsible for scheduling in home health care assessments, via phone for insured members in a professional and timely manner
- Accurately verify demographic information while providing assessment details for appointments
- Work closely with Provider Support to communicate schedule changes or cancellations
Provider Network Support Coordinator
Signify Health
Dallas, TX
01.2023 - Current
- Provide support to various of providers/physicians over the phone and via email
- Responsible for handling inbound and outbound calls regarding a variety of topics including but not limited to daily schedule changes, provider pay, general Signify Health policy and procedural information
- Train/Shadow new employees that are hired onto the department
Assistant Store Manager
Dallas Cowboys Pro Shop LLC
Hurst, TX
01.2016 - 01.2023
- Manage Employees on a daily basis
- Make schedules for the employees on a weekly basis
- Open and close registers when the day starts/ends
- Check in merchandise that is shipped to the store
Assistant Store Manager
Finish Line LLC
Hurst, TX
01.2012 - 01.2022
- Manage Employees on a daily basis
- Make schedules for the employees on a weekly basis
- Open and close registers when the day starts/ends
Education
Associates Degree - Business Management
North Lake Community College
Irving, TX05.2012
High School Diploma - undefined
Irving Nimitz High School
Irving, TX05.2009
Skills
- PROFESSIONAL SKILLS: Phone professionalism Data Visualization Presentation Skills Team Leadership Excellent Communication Public Speaking Analytical Problem-Solving Business Management Strategic Planning Process Improvement People Management
- TECHNICAL SKILLS: Okta Salesforce Five9 World Travel Cisco Finesse MS Excel Google Sheets MS Office
- Project management
- Public relations
- Communications development
- Community relations
Timeline
Provider Network Support Coordinator
Signify Health
01.2023 - Current
Network Relations Coordinator
Signify Health
01.2019
Assistant Store Manager
Dallas Cowboys Pro Shop LLC
01.2016 - 01.2023
Travel Coordinator
Signify Health
01.2015
Member Engagement Coordinator
Signify Health
01.2013
Assistant Store Manager
Finish Line LLC
01.2012 - 01.2022
Associates Degree - Business Management
North Lake Community College
High School Diploma - undefined
Irving Nimitz High School