Christopher Evans
Lanham, Maryland,MD
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
When it comes to media, my videographer experience is extensive, managing all stages of projects, from pre- to post-production. I am a talented planner with proven field execution and knowledge of video production. Advanced skills in various applications regarding adobe creative cloud as well as other editing software such as CapCut and Canva.
Overview
5
5
years of professional experience
Work History
Directory Assistance Operator
Department of Veterans Affairs
08.2024 - Current
- Handled a high volume of calls efficiently, prioritizing tasks and managing time effectively.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Ensured accuracy in directory information by staying up-to-date on changes and updates within the industry.
- Resolved customer inquiries with professionalism and detailed knowledge of company services.
- Connected local and long distance calls.
- Improved caller experience by utilizing effective communication skills in addressing their needs.
Receptionist
InterSolutions
03.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
Videographer
Creatist Media
06.2020 - Current
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Developed creative approaches to video production to create unique and engaging content.
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Streamlined post-production workflow, significantly reducing editing time while maintaining high-quality output.
Front Desk Associate
Microtel Inn & Suites By Wyndham
03.2022 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collected room deposits, fees, and payments.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Membership Manager
One Life Fitness
12.2021 - 03.2022
- Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
- Collaborated with other departments within the organization to ensure seamless coordination of member-related activities and events.
- Managed membership database, ensuring accurate record-keeping and timely updates on renewals or changes in status.
- Streamlined membership application process, resulting in increased efficiency and a faster turnaround time.
Education
Associate of Arts - Mass Communication
Frostburg State University
Frostburg, MD05-2015
Skills
- Salesforce
- Calabrio
- Active Building
- Entrada
- Adobe Premier
- Adobe Photoshop
- Adobe Audition
- Customer Service
- Management
Timeline
Directory Assistance Operator
Department of Veterans Affairs
08.2024 - Current
Front Desk Associate
Microtel Inn & Suites By Wyndham
03.2022 - 06.2024
Membership Manager
One Life Fitness
12.2021 - 03.2022
Receptionist
InterSolutions
03.2021 - Current
Videographer
Creatist Media
06.2020 - Current
Associate of Arts - Mass Communication
Frostburg State University
Similar Profiles
Erika ClevengerErika Clevenger
Legal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits AdminLegal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits Admin
Carly MelewskiCarly Melewski
Human Resources Specialist, Information Systems at Department of Veterans Affairs, Veterans Health Administration Central OfficeHuman Resources Specialist, Information Systems at Department of Veterans Affairs, Veterans Health Administration Central Office
Laura ClarkLaura Clark
Quality Review Specialist/ Decision Review Officer at Department Of Veterans Affairs, Veterans Benefits AdminQuality Review Specialist/ Decision Review Officer at Department Of Veterans Affairs, Veterans Benefits Admin
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Markos A. WordofaMarkos A. Wordofa
Fabrication Welder & Supervisor at Abay Iron & metal WorksFabrication Welder & Supervisor at Abay Iron & metal Works