Thomas Bragg
Corona,NY
Summary
Reliable and highly communicative individual with knack for providing clear and concise information. Possesses strong understanding of telecommunications systems and proficient in data entry and customer service. Committed to delivering accurate information and enhancing user satisfaction.
Overview
32
32
years of professional experience
Work History
Directory Assistance Operator
Verizon
06.1988 - 10.2020
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Ensured accuracy in directory information by staying up-to-date on changes and updates within the industry.
- Supported colleagues during peak periods, assisting with overflow calls when needed.
- Promoted positive work environment through collaboration, open communication, and respectful interactions with colleagues.
CSSC, Administrative Assistant
Verizon
02.2012 - 06.2014
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Tracked over 50 co-workers to follow adherence guidelines.
TBIC
Verizon
01.2005 - 06.2009
- Handed billing disputes, issued warranted credits on monthly bills
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Tottenville High School
1000. Luten Ave. Staten Island, NYSkills
- Empathy and patience
- Information Gathering
- Accuracy and Precision
- Strong Memory
- Cross-selling techniques
- Teamwork and Collaboration
Timeline
CSSC, Administrative Assistant
Verizon
02.2012 - 06.2014
TBIC
Verizon
01.2005 - 06.2009
Directory Assistance Operator
Verizon
06.1988 - 10.2020
High School Diploma -
Tottenville High School