Christopher Everett
Decatur,IN
Summary
Experienced customer service manager with proven track record of leadership and driven customer results. Adept in escalation management and fostering teamwork. Skilled in problem-solving and customer feedback analysis, I've significantly improved service standards. My experience as a police officer has honed my ability to make critical decisions under pressure, ensuring safety and building community trust.
Overview
16
16
years of professional experience
Work History
Regional Product Support Manager
Thunderbird Products
Decatur, IN
04.2008 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Decatur Package Liquor Inc
Decatur, IN
07.2009 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Police Officer
Decatur Police Department
Decatur, IN
04.2011 - 11.2011
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Education
Associate Of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Fort Wayne, IN05.2010
Skills
- Customer Feedback Analysis
- Escalation management
- Teamwork and Collaboration
- Problem-Solving
Timeline
Police Officer
Decatur Police Department
04.2011 - 11.2011
Sales Associate
Decatur Package Liquor Inc
07.2009 - 01.2019
Regional Product Support Manager
Thunderbird Products
04.2008 - Current
Associate Of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana