Christopher FELLENZ
New York,NY
Summary
Dynamic Tow Truck Operator with expertise in vehicle recovery and customer service at First Choice Towing. Proven ability to enhance operational efficiency and safety compliance while managing emergency roadside assistance. Strong problem-solving skills and a commitment to teamwork ensure timely and effective service delivery, resulting in high customer satisfaction.I’ve also had several different jobs when I was younger with a variety of skills and attributes that make me who I am today! I only need to be taught once on new jobs and listen to detail because mistakes can be fatal and it’s the safe way to go!
Overview
11
11
years of professional experience
Work History
Tow Truck Operator
First Choice Towing
Cheektowaga, NY
01.2016 - 03.2019
- Operated various tow trucks for safe vehicle recovery and transport.
- Conducted thorough inspections of equipment to ensure safety compliance.
- Assisted customers with vehicle retrieval, providing excellent service under pressure.
- Responded promptly to emergency calls, ensuring timely roadside assistance.
- Collaborated with team members to optimize towing operations and response times.
- Secured load during transit using chains, straps, covers, and binders.
Auto Detail Manager
Self-employeed
North Tonawanda, NY
01.2014 - 12.2016
- Managed daily operations of auto detailing service, ensuring high-quality results and customer satisfaction.
- Trained and supervised team members in effective detailing techniques and safety protocols.
- Developed and implemented streamlined workflows to enhance efficiency in service delivery.
- Conducted regular quality inspections to maintain standards and identify improvement areas.
- Established strong client relationships through excellent communication and personalized service.
- Maintained inventory of supplies and equipment, optimizing resource usage for cost-effectiveness.
- Implemented a customer feedback system to gather insights and make improvements in service quality, resulting in higher levels of customer satisfaction.
Warehouse Manager
W.B.E. Freight Forwarding
Tonawanda, NY
01.2008 - 11.2013
- Managed daily operations to ensure efficient warehouse processes and compliance with safety regulations.
- Oversaw inventory management, implementing systems for accurate tracking and reporting of stock levels.
- Trained and mentored staff on best practices for loading, unloading, and order fulfillment procedures.
- Developed workflow strategies to enhance productivity and reduce turnaround times within warehouse functions.
- Implemented quality control protocols to minimize errors in shipments and improve customer satisfaction rates.
- Coordinated with logistics teams to optimize transportation schedules and streamline delivery processes.
- Conducted regular audits of warehouse operations, identifying areas for improvement and cost reduction opportunities.
- Led initiatives to maintain a clean, organized work environment, promoting employee safety and efficiency standards.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
Education
High School Diploma - General Studies
Gulf Breeze High School
Gulf Breeze, FL05.1996
Skills
- Flatbed truck expertise
- Recovering vehicles
- Lockout kit
- Assisting customers
- Preventive Maintenance
- Winch operation
- Mechanical tools
- Safe driving practices
- Heavy equipment operation
- Documentation skills
- Route navigation
- Hydraulic systems
- Vehicle recovery
- Traffic control
- Operating hydraulics
- Load securing
- Accident scene management
- Strong work ethic
- Customer service
- Heavy lifting
- Organization and planning
- Stress tolerance
- Safety management
- Conflict resolution
- Roadside assistance
- Teamwork
Timeline
Tow Truck Operator
First Choice Towing
01.2016 - 03.2019
Auto Detail Manager
Self-employeed
01.2014 - 12.2016
Warehouse Manager
W.B.E. Freight Forwarding
01.2008 - 11.2013
High School Diploma - General Studies
Gulf Breeze High School