Christopher Fisher
Colorado Springs,Colorado
Summary
Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of health care and associated applications.
Overview
31
31
years of professional experience
Work History
Engineer
Colorado Computer Support
03.2021 - Current
- Coordinate contract fulfillment for an area hospital including assisting with an EMR migration
- Implemented new applications/processes previously hosted by another hospital
- Implemented GoAnywhere SFTP management for timely transfer of files for both HIPAA and financial data files
- Project support for other area rural hospitals for project implementations
- Network support for Cisco, Datto, Meraki and HP APs, switches and routers
- Server support including implementing new builds, remediating problems, configuration changes and updates
- Active Directory cleanup, management and implementation
- Manage Microsoft Hyper-V environments
- Manage VMWare environments
- Storage support
- Azure environment support
- O365 Partner management
- On-prem and cloud VoIP support
- Collaborate with proactive T3 team regarding implementation of projects
- Mentor and support for T1 & 2 technicians
- Project work for medical facilities.
Support Technician
Onsite Computer and Network Support
07.2020 - 02.2021
- Onsite and Remote Desktop Support utilizing Autotask ticket and remote monitoring and management applications
- Wired and Wireless network maintenance and installation
- Server support including configuration and updates
- Digium and Freedom Voice pbx and phone support
- End user application support including Quickbooks, Office 2016, 2019 and 365.
Work At Home Support Agent
Radial, Inc via Robert Half Technologies
05.2020 - 07.2020
- Hardware preparation for agent work at home equipment including imaging Dell thin clients and Avaya phones
- Assist training classes with 1st day setup
- Phone support for work at home agents including logins, phone issues, connectivity issues and VMWare Horizon access issues.
Network Administrator
FronterIT (SpringsHosting MSP rebranded)
06.2018 - 05.2019
- Design, implement and support network configurations to ensure high availability and maximize performance in both Data Center and customer networks
- Work with EIGRP, OSFP, HSRP and BGP routing protocols in both Data Center and various customer networks
- Install, configure and manage Cisco, Meraki and Ubiquiti wireless systems
- Design and manage network hardware refreshes and new implementations
- Configure and install new firewalls including Cisco, Meraki, Ubiquiti and older versions of Palo Alto
- Manage internal, hosted and on-prem voip, pri and analog phone systems
- Design, implement and support customer VMWare environments including versions 5.5 to 6.5
- Manage internal, hosting and customer servers
- Provide sales engineering for phone systems, networks and systems
- Assess new customer environments and provide engineering feedback to sales on recommended updates/upgrades
- Data center operations.
Service Desk Manager
SpringsHosting/FrontierIT
11.2015 - 06.2018
- Provide customer network support on Cisco, Meraki and Ubiquiti networks for both wired and wireless implementations
- Provide customer phone system support
- Provide customer systems and Active Directory support
- Provide remote and onsite customer support
- Restructure service desk team utilizing fewer, more knowledgeable technicians to provide superior service
- Provide direction to service desk team including full time employees and interns
- Work with temporary agencies to fill positions
- Manage ticket distribution and resolution
- Monitor technician performance
- Engage technicians in a regular one-on-one personal forum
- Provide bi-yearly performance reviews
- Work with Account Managers for project planning and implementation
- Provide on-site assessment for new customer onboarding
- Provide feedback along with personal direction to individual technicians
- Assist Technicians with technical support as needed
- Administration and utilization of Autotask/Centrastage ticket and endpoint management.
Systems Administrator
City of Colorado Springs (Contractor – TekSystems)
03.2014 - 01.2015
- Analyze and remediate design issues with existing Active Directory environment
- Analyze and remediate AD/File server security access problems
- Manage Exchange 2010 environment
- Administer DNS and DHCP
- Coordinate with various teams for O365 migration
- Coordinate with various teams for Avamar backup implementation
- Assist with new edge network design
- Assist with new Active Directory domain design
- Support of Windows 2003, 2008 r2 and 2012 servers
- Manage Microsoft Azure environment
- Manage O365 environment including migration of accounts for testing, pilot and upcoming full migration in 2015
- Supporting and coordinating with Project Managers on various ongoing projects
- Coordinate with the Police Dept and the implementation vendor for new criminal justice software installation
- Manage current ticket queue for entire Systems team
- Manage Netmotion VPN environment.
Epic Technical Project Manager
University of Colorado Health System
11.2012 - 02.2014
- Restructuring of existing implementation plan for Epic hardware installation
- Determining necessary hardware for in-room wall mount devices, rolling workstations and additional nurse and physician workstations
- Coordinating with various departments for installation and testing of new equipment
- Managing five-person technical team for hardware deployment and installation
- Equipment management and ordering
- Utilizing SharePoint for progress and hardware tracking.
Email & Web Administrator
Memorial Hospital
05.2012 - 11.2012
- Administer and maintain Domino server in enterprise environment
- Administer and maintain Traveler server in enterprise environment
- Administer and maintain redundant Cisco mail gateways
- Support call center and desktop teams with level 2 ticket resolution
- Work with IBM on patches and upgrades
- Interact with both the network and telecom teams for support of relevant equipment and applications.
IT Administrator
Pioneer Sand (Contractor)
12.2011 - 02.2012
- Management and implementation of a new Server 2008 Active Directory domain for new software implementation along with preparation for migration from Server 2003
- Management and implementation of new Exchange 2010 server along with preparation for migration from Exchange 2003
- Management of hosted pop3 email service through Rackspace
- Support and installation of new Navision software in preparation for March 1st go-live
- Management of hardware and software assets
- Support for off-site locations including remote and on-site IT management
- Android based smart phone support and management
- Blackberry Enterprise Server management and support.
Information Systems Support
Memorial Hospital (Contractor – TEKsystems)
06.2011 - 10.2011
- Installation of network equipment including voice routers, layer three switching and cabling
- Installing, repairing and maintaining workstations including reimaging and repairing both PCs and Laptops
- Support for call center including assisting with high call volume times
- Analyzing and advising on customer service restructuring.
Network Administrator
Broadmoor Hotel
08.2002 - 12.2010
- Coordinate and manage new network installation for both internal and external implementation in new building construction and existing building remodeling
- Work directly with business convention customers requiring intra/internet access including pre-planning, designing, implementing and support of custom networks
- Install, maintain, and upgrade property wide wireless for guest and meeting room internet connectivity
- Design, implement and maintain guest and meeting room internet infrastructure and uplink service
- Manage system security including Palo Alto PA500 firewall and IDP solutions
- Administer users on Blackberry Enterprise Server
- Evaluate, implement and support Blackberry, Android and iPhone PDA solutions
- Determine and implement network compliance for PCI requirements
- Establish and facilitate IT classes including thin client operation, iSeries and Windows network login procedure, Microsoft Office beginner and intermediate classes to assist users in furthering productivity
- In-warranty and out-of-warranty hardware repair management and implementation
- Analyze server, workstation, and network hardware requirements and interact directly with suppliers for purchase fulfillment.
Technician
Computer Support Group
06.1999 - 07.2002
- Customer server support
- Building PCs to sales specifications
- Delivery, installation and maintenance of customer computer and network systems
- Contract fulfillment with area businesses
- Contract fulfillment and point of contact with state-wide government agency customers for both remote and onsite support.
Owner/Operator
Fisher Computing
04.1994 - 05.1999
- Manage materials, finances and schedules for owner/operator business
- Install, repair and maintain computers and networks for area mortgage lender/broker companies
- Install, repair and maintenance of pc, printer and network services for area real estate agencies including RE/MAX and Century 21 offices.
Education
No Degree - General Studies
Pike's Peak Community College
Colorado Springs, ColoradoSkills
- System Design
- Process Development
- Project Estimation
- Root Cause Analysis
- Infrastructure development
- Technical Analysis
- Firewalls
- Customer proposals
- Hardware and software installation
- Requirements Gathering
- TCP/IP protocol
- Information Security
- Network infrastructure administration
Accomplishments
Successfully assisted with migration from an onsite to cloud implementation of Meditech. In addition, associated vendor applications such as Pyxis, Experian (financial), GoAnywhere for multiple complex SFTP transfer operations. Worked closely with EMR hosted server group to implement LDAP and SFTP integration with hospital Active Directory environment. Also assessed, designed and implemented a security remediation for Active Directory in preparation for EMR migration.
File Transfer Management
Designed implementation of GoAnywhere, also manage transfers via WinSCP and Solarwinds SFTP applications.
Active Directory
Active directory design, implementation, management and security management/remediation.
Networksupport
- Cisco
- HP
- Datto
- Meraki
- Ubiquiti
Firewallsupport
- Cisco Firepower
- Meraki
- Ubiquiti
- SonicWall
- Fortinet
Wireless Lan
- Cisco
- Meraki
- Datto
- Ruckus
- Ubiquiti
Digium Switchvox Phone System
True, True
Vmware ESXi
Versions 6.5 through 8.x including stand alone hosts and clusters via vCenter
Hyperv
Design, implementation and administration
Storage
EMC and Synology experience.
Healthcare Vendors Worked With
- Pyxis
- Imprivata/Fairwarning
- Mindray
- Paylocity
- Medici
- MESH
- QS1
- Aspirion
- Experian
- Stratus
- Televox
- Vizient
- WebPT
- WHA
- Xtend
Timeline
Engineer
Colorado Computer Support
03.2021 - Current
Support Technician
Onsite Computer and Network Support
07.2020 - 02.2021
Work At Home Support Agent
Radial, Inc via Robert Half Technologies
05.2020 - 07.2020
Network Administrator
FronterIT (SpringsHosting MSP rebranded)
06.2018 - 05.2019
Service Desk Manager
SpringsHosting/FrontierIT
11.2015 - 06.2018
Systems Administrator
City of Colorado Springs (Contractor – TekSystems)
03.2014 - 01.2015
Epic Technical Project Manager
University of Colorado Health System
11.2012 - 02.2014
Email & Web Administrator
Memorial Hospital
05.2012 - 11.2012
IT Administrator
Pioneer Sand (Contractor)
12.2011 - 02.2012
Information Systems Support
Memorial Hospital (Contractor – TEKsystems)
06.2011 - 10.2011
Network Administrator
Broadmoor Hotel
08.2002 - 12.2010
Technician
Computer Support Group
06.1999 - 07.2002
Owner/Operator
Fisher Computing
04.1994 - 05.1999
No Degree - General Studies
Pike's Peak Community College
Similar Profiles
Michael JonesMichael Jones
Senior IT Field Consultant at Wilson Computer SupportSenior IT Field Consultant at Wilson Computer Support
Liam ParkerLiam Parker
IT Field Support Technician at Freelance Computer Support ServiceIT Field Support Technician at Freelance Computer Support Service
Calvin HylandCalvin Hyland
Electronics Maintenance Mechanic at Colorado Combined Support Maintenance ShopElectronics Maintenance Mechanic at Colorado Combined Support Maintenance Shop