Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Ford

Pendleton,SC

Summary

Motivated professional seeking to join an elite team and contribute valuable skills to drive growth and excellence in product and service offerings. Committed to surpassing expectations and working with the best of the best.

Overview

27
27
years of professional experience

Work History

Store Manager

AutoZone
Anderson, SC
01.2024 - Current
  • Performed many of the same tasks as outlined in previous positions such as: store front and commercial customer service, technical and mechanical trouble shooting, part knowledge, inventory management, hiring, training, mentoring, scheduling, conflict resolution, problem solving, communication.
  • Expanded upon knowledge and use of key performance indicator tracking (KPI) and profit and loss statements (P&L). Optimized labor scheduling according to store needs while adhering to budget constraints and working to hit store goals.
  • Hit quarterly performance targets.

Marine Parts Manager

Clemson Marina, Brunswick Corporation
Seneca, SC
09.2021 - 08.2023
  • Started with a 2500+ item inventory with unchecked theft and profit loss due to a disorganized and inaccurate computer records and warehouse organization. Investigated discrepancies between physical inventories and records, then identified opportunities for process improvements.
  • Developed and swiftly executed a streamlined and effective inventory management system that included reorganizing the warehouse and computer database for efficient workflow and cohesive record keeping.
  • Fully achieved department profitability within twelve weeks of hire.
  • Maintained extensive product knowledge and resolved departmental issues with stocked items, inventory, and record accuracy.
  • Maintained positive working relationships with management, technicians, salespeople, and vendors.
  • Resolved customer inquiries related to part availability or quality issues.
  • Conducted regular inventory audits to ensure continued accuracy of stock levels.

Lead Technician | Service Manager

Arctic Spas, Luxury Hot Tub Brand
Vancouver, Washington
03.2010 - 03.2021
  • Resurrected an underperforming store, elevating it to the store with the highest gross profit margin within the organization.
  • Implemented customer-centric strategies throughout the sales and service processes to create trust and build lasting client connections.
  • Prioritized people over profit with excellent customer service and expedient issue resolution by highly training technicians to diagnose and troubleshoot product issues.
  • Educated customers on proper maintenance and care of their investment, including future expectations.
  • Kept up to date on all systems, from the oldest models to the newest technology available. Kept staff trained and informed.
  • Collaborated with customers to offer solutions to service needs.
  • Worked closely with other departments, including research and development, to enact product or service-enhancing changes that would ensure brand quality and reputation.
  • Created a collaborative and supportive atmosphere by hiring individuals who aligned with company values and work ethic, then equipping them with top-notch training to excel in their roles.
  • Additional tasks performed: front-of-store sales support, phones, service writing, CRM records management, showroom floor sales, inventory management, warranty claims processing.

Boat Rigger| Lead Technician | Service Manager

Stancraft Luxury Wooden Boats
Coeur D'Alene, ID
02.2008 - 11.2009
  • Hired as a boat rigger and cross-trained as a boat mechanic. Rapidly mastered the new skills needed to function at the highest level as both a rigger and a marine mechanic.
  • Promoted to service department manager within the first eight weeks of hire.
  • Developed strong and loyal client relationships by promptly addressing emergency repair requests any hour of the day or night, and prioritizing critical issues.
  • Led an efficient and reliable service department while continuing to support the build team by rigging boats at night to ensure production deadlines were met.

Lead Mechanic | Service Manager

TNT Foreign Car
Seattle, WA
11.1997 - 11.2007
  • Mastered vehicle repair techniques with limited pre-existing knowledge. Handled all responsibilities within the establishment related to car repair after one year.
  • Explained operations and services performed on vehicles to customers.
  • Troubleshot complex problems involving multiple subsystems in order to identify the root cause of failure or malfunctioning parts and systems.
  • Repaired and replaced faulty parts, components, and systems, including engines, transmissions, steering systems, brakes, suspensions, and electrical systems. Also completed preventative maintenance service requests.
  • Assisted co-workers in repairing more complex issues.
  • Developed a significant, loyal client base by working with the utmost integrity.

Education

Sterndrive Certification -

Mercury Marine
Michigan, California, Texas

Automotive -

Clover Park Technical College
Tacoma, WA

General Studies -

Puget Sound Christian College
Edmonds, WA

Skills

  • Dedicated customer-first, service-focused mindset
  • Technical and mechanical aptitude for diagnosing and troubleshooting
  • Communication, reporting and documentation
  • Organization and workflow design for efficiency
  • Training and mentoring
  • CRM software, MS Office, POS systems

SOFT SKILLS / PERSONALITY TRAITS

  • Critical thinker with common sense
  • Independent and self-motivated with good time management
  • Integrous, self-controlled and disciplined
  • Unpretentious

Timeline

Store Manager

AutoZone
01.2024 - Current

Marine Parts Manager

Clemson Marina, Brunswick Corporation
09.2021 - 08.2023

Lead Technician | Service Manager

Arctic Spas, Luxury Hot Tub Brand
03.2010 - 03.2021

Boat Rigger| Lead Technician | Service Manager

Stancraft Luxury Wooden Boats
02.2008 - 11.2009

Lead Mechanic | Service Manager

TNT Foreign Car
11.1997 - 11.2007

Sterndrive Certification -

Mercury Marine

Automotive -

Clover Park Technical College

General Studies -

Puget Sound Christian College

Similar Profiles

CREATE PROFILE
Christopher Ford