Kimberly Hollie
Fort Worth ,TX
Summary
Dynamic Store Manager with a proven track record at Twin Liquors, excelling in compliance audits and enhancing profit margins. Skilled in point of sale systems and dedicated to delivering exceptional customer service. Recognized for effective team supervision and problem-solving abilities, ensuring a seamless shopping experience while maintaining high operational standards.
Overview
9
9
years of professional experience
Work History
Store Manager
Twin Liquors
01.2018 - Current
- Performed mandatory audits to ensure compliance in all areas were met.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Monitored security and handled incidents in a calm and professional manner.
- Recognized problem areas and effectively reduced errors to increase profit margins.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
3rd shift manager
RaceTrac
04.2016 - 01.2018
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Crewmember
Chipotle
11.2015 - 04.2016
- Assembled food orders while maintaining appropriate portion control.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX.2008
Skills
- Client-focused
- Skilled in operating point of sale systems
- Quick learner
- Organized multi-tasker
- Fast and efficient service worker
- Accustomed to shift work
- Dedicated team player
- Customer-oriented mindset
Timeline
Store Manager
Twin Liquors
01.2018 - Current
3rd shift manager
RaceTrac
04.2016 - 01.2018
Crewmember
Chipotle
11.2015 - 04.2016
High School Diploma -
Cedar Hill High School
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