Christopher Frazier
Fort Worth,TX
Summary
Proactive individual with strong problem-solving skills and a focus on maximizing performance. Experienced in managing diverse teams and fostering positive customer relationships, ready to support organizational growth and improve service outcomes.
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Manager
RCI Dining
Longview, TX
03.2023 - 04.2026
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed and implemented training programs for staff to ensure compliance with health and safety regulations.
Floor Staff Member
RCI Dining
Dallas, TX
01.2013 - 04.2026
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new staff members on operational procedures and customer interaction techniques.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Floor Staff Member
Dallas Gentleman
Dallas, TX
01.2019 - 09.2024
- Recommended complementary purchases to customers, increasing revenue.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Assisted in training new staff members on operational procedures and customer interaction techniques.
Education
Some College (No Degree) - Business
Texas College
Tyler, TXSkills
- Customer service
- Team leadership
- Decision-making
- Complex Problem-solving
- Staff management
- Strategic planning
- Conflict resolution
Timeline
Manager
RCI Dining
03.2023 - 04.2026
Floor Staff Member
Dallas Gentleman
01.2019 - 09.2024
Floor Staff Member
RCI Dining
01.2013 - 04.2026
Some College (No Degree) - Business
Texas College