Christopher Frumkin
Grayslake,IL
Summary
Team Leader experienced in directing activities in the workplace. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
14
14
years of professional experience
Work History
Insurance Agent
State Farm
11.2021 - Current
- Respond to customer calls swiftly to resolve issues and answer questions.
- Build relationships with clients using active listening and issue resolution to provide excellent service.
- Determine client needs and financial situations by listening and scheduling fact-finding appointments.
- Approach potential clients by local in-person networking, utilizing third party lead companies along with company provided leads.
- Sell auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Mackin Advisors Commercial Real Estate
Customer Acquisition Manager
05.2017 - 11.2021
- Worked cohesively with clients and company leaders to understand client needs and recommend solutions
- Coordinated staff meetings to discuss developmental strategy, best practices and improvements
- Resolved problems with high-profile customers to maintain relationships and increase return client base
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Starbucks Coffee Company
Shift Supervisor
07.2011 - 05.2017
- Delegated tasks and deployed baristas to better utilize individual abilities and meet customer needs and satisfaction
- Built performance driven culture with inspired, hardworking baristas by consistently celebrating success and coaching as needed
- Maintained clean and well-organized stations
- Responded to and resolved customer questions and concerns
Education
Hospitality
Kendall College
Chicago, ILLibertyville High School
Libertyville, ILSkills
- Leadership
- Client Acquisition and Retention
- Account management
- Professionalism and ethics
- Calendaring and Time Management
- Customer service
- Licensed insurance agent
- Financial analysis software
- Quotes and sales
Timeline
Insurance Agent
State Farm
11.2021 - Current
Mackin Advisors Commercial Real Estate
Customer Acquisition Manager
05.2017 - 11.2021
Starbucks Coffee Company
Shift Supervisor
07.2011 - 05.2017
Hospitality
Kendall College
Libertyville High School
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