Christopher Fuchs
Omaha,NE
Summary
Composed and driven individual with certifications in First Aid, CPR, and AED for babies, children, and adults. Seeking an opportunity with the Omaha Fire Department where my ability to keep my composure and effectively communicate in a stressful situation will assist the firefighter team in emergency events.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Expert - Enterprise Campaign
Toast
Omaha, NE
10.2023 - Current
- Handled inbound phone calls and emails to assist clients with product inquiries, as well as troubleshooting needs.
- Maintained accurate records of customer interactions.
- Responded promptly to outbound call requests from customers, while providing excellent customer service.
- Worked closely with colleagues and management to formulate strategies on how to increase productivity and maintain customer success.
Customer Support Specialist
Buildertrend
Omaha, Nebrasks
06.2022 - 08.2023
- Handled inbound calls, chats, and emails from clients to offer assistance with troubleshooting technical issues.
- Conducted research on customer inquiries using various resources including FAQs, Quality Control agents, and online articles.
- Worked closely with team leads and Quality Assurance agents to develop plans to promote continued success when communicating with clients.
- Assisted team members with internal questions to ensure immediate customer satisfaction.
Customer Development Representative
Buildertrend
Omaha, Nebraska
01.2022 - 06.2022
- Ensured clients followed recommended training schedules by effectively communicating through phone and email.
- Provided basic knowledge related to the functionality of the program.
- Scheduled and facilitated training sessions with subject matter experts to provide comprehensive guidance on complex inquiries.
Education
Some College (No Degree) - Marketing
Creighton University
Omaha, NESkills
- Interpersonal Skills
- Communication - Written and Oral
- Adaptability
- Time Management
- Quick Learner
- Teamwork
- Organization
Certification
- Adult, child, and baby First Aid/CPR/AED
Timeline
Customer Care Expert - Enterprise Campaign
Toast
10.2023 - Current
Customer Support Specialist
Buildertrend
06.2022 - 08.2023
Customer Development Representative
Buildertrend
01.2022 - 06.2022
Some College (No Degree) - Marketing
Creighton University
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