DeQuarrius Leavell
Louisville,KY
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
5
5
years of professional experience
Work History
Customer Care Expert
T-Mobile
Nashville, TN
09.2025 - Current
- Managed a high volume of inbound calls, addressing customer needs and providing solutions in a timely manner.
- Utilized strong communication skills to effectively explain product features, promotions, billing details, and service plans to customers.
- Collaborated with team members and other departments to streamline processes and improve service delivery.
- Maintained up-to-date knowledge of T-Mobile products, services, and promotions to provide accurate information and support to customers.
Assistant Preschool Teacher
Little Scholars Head Start
Bowling Green, KY
10.2024 - 02.2025
- Collaborated with colleagues to assess and document children's progress and developmental milestones.
- Assisted with classroom management, including organizing materials and maintaining a tidy learning space.
- Assisted lead teachers in planning and implementing developmentally appropriate educational activities for preschool-aged children.
- Participated in parent-teacher conferences and communicated effectively with parents regarding student progress and classroom activities.
Assistant Boys Basketball Coach
Warren Central High School
Bowling Green, KY
10.2023 - 03.2024
- Organized and managed team logistics, including scheduling practices, coordinating travel arrangements, and maintaining equipment inventory.
- Maintained open communication with players, parents, and school administration to address concerns and ensure alignment with team goals.
- Mentored student-athletes in balancing academic responsibilities with athletic commitments, promoting a holistic approach to student development.
- Collaborated with coaching staff to evaluate player performance and potential, aiding in the selection and recruitment of new talent.
Assistant Athletic Director Intern
Warren Central High School
Bowling Green, KY
08.2023 - 10.2023
- Assisted in the coordination and management of athletic events, ensuring smooth operations and adherence to schedules.
- Engaged with students, parents, and community members to foster a supportive and inclusive athletic environment.
- Collaborated with coaches, staff, and volunteers to facilitate effective communication and support for athletic teams and events.
- Supported the Athletic Director in administrative tasks, including budget management, equipment procurement, and compliance with athletic regulations.
Customer Service Representative
TTEC
Hopkinsville, KY
09.2020 - 10.2022
- Assisted customers with account management tasks, including balance inquiries, fund transfers, and transaction history reviews, while maintaining confidentiality and security of sensitive information.
- Utilized advanced communication skills to de-escalate challenging situations and provide effective solutions, enhancing customer loyalty and retention.
- Managed a high volume of inbound calls, efficiently handling customer requests and transactions while maintaining a professional demeanor.
- Utilized customer relationship management (CRM) software to document interactions and track customer issues, ensuring accurate and up-to-date records.
Education
Bachelor of Science - Sports Management
Western Kentucky University
Bowling Green, Kentucky, KY05-2024
Skills
- Data entry
- Multitasking
- Administrative
- Interpersonal skills
- Leadership/Management
- Problem-Solving
- Teamwork/Collaboration
- Time Management
- Detail-Oriented
- Software Proficiency
Timeline
Customer Care Expert
T-Mobile
09.2025 - Current
Assistant Preschool Teacher
Little Scholars Head Start
10.2024 - 02.2025
Assistant Boys Basketball Coach
Warren Central High School
10.2023 - 03.2024
Assistant Athletic Director Intern
Warren Central High School
08.2023 - 10.2023
Customer Service Representative
TTEC
09.2020 - 10.2022
Bachelor of Science - Sports Management
Western Kentucky University