Samantha Lantz
Ferndale,Washington
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Care Expert
T-Mobile
12.2022 - Current
- Enhanced customer satisfaction by swiftly resolving issues through effective communication and problem-solving skills.
- Achieved high levels of customer satisfaction through empathy, active listening, and clear communication skills.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Care Supervisor
Overstock.com Inc
03.2017 - 03.2019
- Evaluated interactions between associates and customers to assess personnel performance.
- Introduced innovative strategies for streamlining workflows, reducing average handle time without sacrificing quality.
- Championed employee development opportunities by identifying skill gaps and recommending relevant training courses.
- Implemented quality assurance measures to ensure adherence to company standards and policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
High School Diploma -
Dos Palos High School
Dos Palos, CA06.2016
Skills
- Customer Service
- Data Entry
- Customer Data Confidentiality
- Computer Skills
- Microsoft Office
- Customer Account Management
- Billing coordination
- Keyboarding 60wpm
- Work Prioritization
- Professional telephone demeanor
Timeline
Customer Care Expert
T-Mobile
12.2022 - Current
Customer Care Supervisor
Overstock.com Inc
03.2017 - 03.2019
High School Diploma -
Dos Palos High School