Christopher Gasavage
Newark,NJ
Summary
Dynamic leader with proven success in optimizing operations and improving customer satisfaction. Strong communication skills create positive team environments and effectively resolve customer inquiries. Consistently maintains reliability and safety in high-pressure situations.
Overview
3
3
years of professional experience
Work History
Sales Associate
Wawa
Matawan , NJ
06.2024 - Current
- Sold products by highlighting features and guiding customers on proper usage.
- Assisted customers with product selection and inquiries.
- Resolved customer complaints to ensure satisfaction and foster loyalty.
- Collaborated with team members to improve customer service experience.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Maintained cleanliness and organization of store displays.
Point of Sale Associate
CVS Pharmacy
Marlboro, New Jersey
03.2024 - Current
- Operated cash register and processed transactions efficiently.
- Processed customer payments accurately and efficiently.
- Assisted customers with product selection and answered inquiries.
- Provided excellent customer service to customers in person and over the phone.
- Handled customer complaints with professionalism and empathy.
- Trained new associates on cash handling and customer service protocols to ensure consistent service quality.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Cross-trained in various departments throughout the store to assist with tasks when needed.
- Utilized problem solving skills to resolve any discrepancies at the register area quickly.
- Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
- Reconciled cash register at end of shift by balancing cash, credit cards and checks.
- Ensured accuracy of pricing through verifying UPC codes against price tags.
- Monitored product expiration dates and promptly removed outdated items to maintain inventory freshness and quality.
- Collaborated with team to restock shelves and manage inventory.
- Organized merchandise displays and stocked shelves according to company standards.
- Created promotional displays that increased product visibility and encouraged customer purchases.
- Checked promotional signs for accuracy and correct display.
- Updated Point of Sale software regularly with new promotions, discounts, or changes in pricing.
- Demonstrated knowledge of store products and services to customers.
- Offered customers carry-out service at completion of transaction.
Lifeguard
Robert Wood Johnson Fitness Center
08.2023 - Current
- Monitored pool area to ensure swimmer safety and enforce rules consistently.
- Oversaw safety of guests in and around swimming pool to prevent incidents.
- Maintained proficiency in first responder skills such as First Aid and CPR to support individuals in distress effectively.
- Provided friendly customer service to guests and addressed concerns.
Assistant Manager
Rita's Ice
03.2023 - Current
- Supervised day-to-day operations, ensuring adherence to performance, quality, and service standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained clean, safe, organized store environment, contributing to improved customer satisfaction.
- Developed strong relationships with staff, promoting a collaborative and positive work atmosphere.
Education
High School Diploma -
Saint John Vianney
Holmdel, NJ06-2024
Skills
- Point of sale systems
- Cash handling
- Customer engagement
- Visual merchandising
- Problem-solving
- Leadership abilities
- Communication skills
Timeline
Sales Associate
Wawa
06.2024 - Current
Point of Sale Associate
CVS Pharmacy
03.2024 - Current
Lifeguard
Robert Wood Johnson Fitness Center
08.2023 - Current
Assistant Manager
Rita's Ice
03.2023 - Current
High School Diploma -
Saint John Vianney