Christopher Gemmer
Summary
Professional managerial candidate with excellent understanding of operational excellence and team leadership. Proven ability to drive growth through KPI performance, training, coaching, monitoring and goal setting. Ability to multi task, pivot and maintain excellent problem-solving and decision-making abilities.
Ability to create/change culture of employees in safety, performance and morale.
Licensed Journeyman Plumber with great knowledge of all aspects of plumbing and drains/sewer and sales through good, better and best options.
Proven dedication and commitment with long term employment history with past and current employer
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
ARS/RESCUE ROOTER PLUMBING
06.2020 - Current
- All aspects of managing a staff of 40 employees consisting of the plumbing manager, service technicians, sales team, production team, dispatch department, fleet, warehouse, accounting, controller, HR, safety and customer experiences
- Assign calls: Right tech/right call: Look at client history, age of system to determine best oops
- P & L analysis
- Budgeting, forecasting, projections
- KPI performance coaching, goal setting, monitoring and accountability
- Performance reviews: 1 on 1 meetings, quarterly progression and yearly performance reviews
- Margin analysis, bidding, negotiating
- Project management and scheduling
- Weekly meetings: Technical training, roll playing, invoice writing, discussion, expectation awareness
- Weekly safety meetings
- Interviewing, hiring, corrective actions, terminations
- Pre/Post margin reviews on project work
- Part of a select group of 5 others: "Plumbing Council", which discuss, and provide "Best Practices" for the entire organization (55 plus service centers nationally)
- Perform live webinars regarding "Best Practices"
- Team and morale building, create culture change
- Efficiencies and process improvements
Plumbing and Sewer Specialist (Sales)
ARS/RESCUE ROOTER PLUMBING
03.2012 - Current
- Diagnose and provide a "Good, Better and Best" solution for residential and commercial plumbing/drain projects (Through inspections of plumbing system and drain systems with camera inspection/locating) and technician set up/turnover process
- Write contracts, collect deposits, set up financing
- Project management: Technicians, production team, subs, city permitting, inspections and final walkthrough with clients
- Training of service technicians on proper set up, turnover of plumbing/sewer opportunities creating a sales opp
- Follow up with proposal pipe line
Service Plumber/Technician
BEST PLUMBING
05.2001 - 03.2012
- Perform plumbing and drain service calls
- Diagnose, repair, replace waste and water lines
- Install all types of fixtures and water heaters
- Clear drains with cable equipment, small and big water jetter
- Perform sewer camera inspection and locating
- Dig, repair, replace water and sewer mains
- Pump repairs/replacements
- Certified B.A.T. (Testing, repair/replacements)
Service Plumber and Furnace Technician
SPEEDY PLUMBING and HEATING
06.1999 - 05.2001
- Perform service calls for plumbing and heating
- Diagnose, repair, replace waste and water lines
- Install fixtures and water heaters
- Clear drains with cable equipment, small and big water jetter
- Perform sewer/camera inspections and locating
- Pump repairs/replacement
- Dig and repair/replace water and sewer lines
- Diagnose and repair furnaces, including duct cleaning and tune ups
Education
High School Diploma -
North Ridgeville High School
North Ridgeville, OH06-1988
Skills
- Team Collaboration
- Operations management
- Comprehensive P&L Analysis
- Budgeting, forecasting, projections
- Efficient multi-tasker
- Prioritization and Scheduling
- Goal Setting and Performance Management
- Excellent knowledge of plumbing codes
- Sales process
- Customer Service Expertise
- Inventory control
- Licensed Journeyman Plumber PL1
- Assist field employees over phone with troubleshooting, problem solving and guidance while on the job
- 5-Star reliability and dedication
Certification
- 2021 Turn around branch of the Year award
- Journeyman Plumbing License PL1
- Business ethics training
- Senior care training
- PCI Compliant
- Sexual harassment training
- Trench safety training
- Cyber training awareness
Languages
English
Timeline
General Manager
ARS/RESCUE ROOTER PLUMBING
06.2020 - Current
Plumbing and Sewer Specialist (Sales)
ARS/RESCUE ROOTER PLUMBING
03.2012 - Current
Service Plumber/Technician
BEST PLUMBING
05.2001 - 03.2012
Service Plumber and Furnace Technician
SPEEDY PLUMBING and HEATING
06.1999 - 05.2001
- 2021 Turn around branch of the Year award
- Journeyman Plumbing License PL1
- Business ethics training
- Senior care training
- PCI Compliant
- Sexual harassment training
- Trench safety training
- Cyber training awareness
High School Diploma -
North Ridgeville High School
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