Christopher Giardina
Hudson
Summary
Dynamic phone representative with over 15 years of experience in managing inbound and outbound calls. Skilled in customer satisfaction assessment and implementing effective sales techniques, contributing to improved client relationships and increased revenue.
Overview
15
15
years of professional experience
Work History
Phone Representative
Express Solutions
holiday
04.2009 - 08.2013
- Managed inbound and outbound calls to assist clients effectively.
- Provided accurate information regarding research services and products.
- Performed follow-up calls to verify customer satisfaction after resolution of an issue.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Sold various types of insurance products to clients.
Phone Sales Representative
Blue Whale Publication
Hudson
05.2004 - 10.2008
- Managed inbound and outbound calls to effectively promote publication services, enhancing client engagement.
- Built rapport with clients to identify needs and preferences, leading to tailored service recommendations.
- Collaborated with team members to develop effective sales strategies.
- Participated in training sessions to enhance sales techniques and product awareness.
- Identified customer needs and provided suitable solutions, contributing to increased customer satisfaction.
Phone Representative
Eastern Research Services
New Port Richey
06.1998 - 12.2002
- Managed inbound and outbound calls to resolve client inquiries and improve satisfaction.
- Provided accurate information on research services and products to support client needs.
- Conducted customer surveys to gather feedback for enhancing research projects.
Skills
- Inbound call management
- Outbound call strategies
- Customer relationship management
- Sales techniques
- Product knowledge
- Customer satisfaction assessment
- Conflict resolution
Timeline
Phone Representative
Express Solutions
04.2009 - 08.2013
Phone Sales Representative
Blue Whale Publication
05.2004 - 10.2008
Phone Representative
Eastern Research Services
06.1998 - 12.2002