Christopher Gibbs
Los Angeles,CA
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
20
20
years of professional experience
Work History
Driver
Uber
Los Angeles, California
01.2025 - Current
- Navigated city streets efficiently to ensure timely passenger pickups.
- Provided exceptional customer service to enhance rider experience.
- Communicated clearly with riders regarding trip details and expectations.
- Adapted routes based on real-time traffic conditions for efficiency.
- Utilized GPS technology for accurate navigation and route planning.
- Maintained vehicle cleanliness and safety for optimal performance.
- Managed payment transactions securely and efficiently with the app.
- Reported vehicle issues promptly to ensure safety and reliability.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Delivered packages to customers in a timely and efficient manner.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Managed time efficiently when making multiple stops along designated routes.
Cold storage inventory specialist
green farms LLC
Los Angeles, California
05.2020 - 08.2024
- Managed inventory levels to ensure product availability for green farms LLC.
- Monitored stock levels to ensure availability of products.
- Utilized inventory management software to track shipments and product movements.
- Conducted regular audits to maintain accurate stock records and traceability.
- Performed scheduled inventory counts and supply audits.
- Participated in physical inventory counts to keep information accurate and current.
- Resolved discrepancies in inventory counts through detailed investigation and reconciliation.
- Investigated discrepancies between physical count and computer records.
- Performed inventory cycle counting and identified discrepancies.
- Organized regular cycle counts to identify any potential issues early on.
- Developed best practices for stock rotation and shelf organization in storage areas.
- Trained new staff on inventory procedures and systems for effective operations.
- Coordinated inventory, stocking and ordering.
- Collaborated with suppliers to streamline ordering processes and reduce lead times.
- Coordinated with other departments to align inventory needs with production schedules.
- Created reports on inventory activity, shortages, overages.
- Utilized barcode scanners to quickly update inventories in the system.
- Entered information into system to update status reports.
- Ensured proper storage conditions for all items in the warehouse.
- Inspected incoming materials for damage.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Responded promptly to requests from customers regarding product availability.
- Coordinated receipt of incoming materials and verified accuracy of items received.
Customer Service Supervisor
United Parcel Services, UPS
Los Angeles, California
06.2006 - 07.2019
- Supervised daily operations of customer service team at global logistics company.
- Managed customer inquiries through multiple channels, ensuring timely responses.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Trained staff on effective communication and problem-solving techniques.
- Implemented process improvements to enhance service efficiency and quality.
- Coordinated with cross-functional teams to resolve complex customer issues.
- Fostered a positive work environment to boost team morale and engagement.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
Education
Washington Preparatory High School
Los Angeles, CaliforniaSkills
- GPS navigation
- Vehicle inspection
- Passenger transportation
- Payment processing
- Customer service
- Customer relationship management
- Customer engagement
- Time management
- Problem solving
- Data entry
- Inventory management
- Process management
- Safety management
- Team leadership
- Quality assurance
- Data analysis
- Data analytics
- Verbal and written communication
- Effective communication
- Attention to detail
- Team training
- Team leadership
- Team building
- Process improvement
- Conflict resolution
- Punctuality
- Patience and tact
- Relationship building
- Business management
- Strategic planning
- Business development
- HR administration
- Database management
- Performance evaluation
- Appointment scheduling
- Analytical thinking
- Safety protocols
- Customer rapport
- Customer inquiries
- Inventory control
- Staff development
- HR administration
Accomplishments
volunteered for 211 suicide hotline for 2 years, many hours of voluntary across different platforms such as food banks and outreach programs
Timeline
Driver
Uber
01.2025 - Current
Cold storage inventory specialist
green farms LLC
05.2020 - 08.2024
Customer Service Supervisor
United Parcel Services, UPS
06.2006 - 07.2019
Washington Preparatory High School