Christopher Giddens

Bartender in the Oak Room At the Post Oak Hotel Members only Club.

Sense December 2019 until Current

• Prepared a diverse range of cocktails, ensuring high quality and presentation.
• Maintained cleanliness and organization of bar area, adhering to health and safety standards.
• Engaged with customers to understand their preferences and recommend beverages.
• Trained new staff on bar procedures and customer service best practices.
• Processed customer payments efficiently, ensuring accuracy in cash handling.
• Developed specialty drink menus to enhance customer experience and drive sales.
• Monitored customer consumption and behavior to ensure responsible service.
• Resolved customer complaints promptly, ensuring satisfaction and repeat business.
• Adapted to high-pressure situations during peak hours while maintaining service quality.
• Executed drink orders accurately, contributing to timely service during busy shifts.
• Served high customer volumes during special events, nights, and weekends.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.