Experienced leader specializing in staff training and development. Known for creating effective training programs that boost team performance and operational efficiency. Committed to driving results through strategic management and strong customer relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Jimmy John's Sandwiches (CCL&M of Marquette)
Marquette, MI
11.2019 - Current
Oversaw daily operations, ensuring efficient workflow and exceptional customer service.
Developed and implemented training programs to enhance staff performance and operational efficiency.
Managed inventory control processes, reducing waste and optimizing supply chain management.
Analyzed sales data to identify trends, informing strategic menu decisions and marketing initiatives.
Ensured compliance with health regulations, maintaining high standards for food safety and cleanliness.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Facilitated partnerships with community members to deliver food services for various events.
Delivery Driver
Jimmy John's Sandwiches
Howell, MI
10.2017 - 01.2020
Delivered sandwiches promptly while ensuring order accuracy and customer satisfaction.
Navigated delivery routes efficiently to optimize time management and reduce delays.
Maintained vehicle cleanliness and operational readiness in compliance with safety standards.
Assisted in training new drivers on delivery protocols and customer service best practices.
Education
High School Diploma -
Hartland Highschool
Hartland, MI
05-2018
No Degree - Mechanical Engineering Technology
Northern Michigan University
Marquette, MI
12-2019
Skills
Leadership and team building
Problem resolution
Operations management
Efficient multi-tasker
Effective leader
Customer relations
Staff training/development
Inventory control
Employee scheduling
Certification
Certified General Manger, Jimmy John's - October 2022