Christopher Goode
Vicksburg,MS
Summary
Proven leader at Hollywood Feed and Dickeys BBQ Pit, adept in Database Management and fostering teamwork, significantly enhanced store operations and customer satisfaction. Skilled in MS Office, trained staff for peak performance, and increased sales through strategic marketing and merchandise displays. Cultivated loyal customer base and improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Hollywood Feed
Flowood, MS
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Assistant Store Manager
Dickeys BBQ Pit
Brandon Ms
11.2016 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed inventory levels for BBQ supplies, reducing food waste and lowering costs.
- Maintained a clean and organized serving area, adhering to food safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service at the BBQ station.
- Prepared delicious BBQ dishes for guests, ensuring high-quality taste and presentation.
- Assisted in training new BBQ servers, sharing best practices for exceptional guest experience.
- Handled cash transactions accurately, maintaining financial integrity at the point of sale.
- Built strong relationships with regular customers which led to increased referrals from satisfied patrons.
- Adhered to company policies and procedures for safe food handling practices, ensuring guest safety.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
GED
Brandon, MSFlorence High School
Florence, MS05.2003
Skills
Quickbooks
Database Management
Training
Online training experience
DAW Software Proficiency
Flexible and Adaptable
Maintenance and Repair
MS Office
Desktop support
Timeline
Assistant Store Manager
Hollywood Feed
11.2023 - Current
Assistant Store Manager
Dickeys BBQ Pit
11.2016 - 11.2023
GED
Florence High School