Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Christopher Green

McHenry,IL

Summary

Dynamic and client-focused professional with extensive experience in customer service and sales, with a genuine enthusiasm for knowledge and training. Proven ability to enhance operational efficiency through innovative solutions and strong time management skills. Resilient in difficult circumstances, while consistently delivering exceptional results, fostering team development and cohesion.

Overview

9
9
years of professional experience

Work History

Lead Service Advisor/ Mobile Service Manager

Camping World
Island Lake, IL
01.2023 - Current
  • Provided exceptional customer service through consistent, transparent communication.
  • Recommended maintenance solutions to improve customer camping experiences.
  • Developed consignment repair process ensuring quality used campers for new customers.
  • Established mobile service program, enhancing accessibility and meeting diverse customer needs.
  • Trained and developed new service writers across Midwest region
  • Use of G2 platform for writing and updating repair orders

Route Delivery Driver

Interstate Batteries
Vernon Hills, IL
05.2022 - 12.2022
  • Verified item delivery with customers and secured necessary signatures.
  • Delivered customer orders on schedule along designated routes.
  • Adhered to DOT regulations and company safety protocols, reporting hazards promptly.
  • Executed unloading and reloading of delivery items efficiently.
  • Completed required paperwork for daily truck deliveries to customer locations.

Diesel Mechanic

Truck Country
Oak Creek, WI
08.2021 - 04.2022
  • Ensured safe operation of tools, instruments, and equipment during all tasks.
  • Conducted routine inspections to maintain DOT compliance standards.
  • Performed warranty repairs and customer work in adherence to manufacturer specifications.
  • Removed faulty components and repaired or replaced parts as needed.
  • Communicated diagnostics and repair procedures through detailed technical documentation.
  • Pursued continuous skill enhancement through training in maintenance and repair techniques.
  • Specialized in effectively diagnosing and repairing oil leaks.
  • Managed orders for necessary parts to complete vehicle repairs and installations.

Automotive Lube Technician

Kunes Country Chevrolet Gmc Buick Of Lake Geneva
Lake Geneva, WI
04.2021 - 07.2021
  • Maintained cleanliness in shop area by removing debris and disposing of used oil.
  • Executed tire rotations and performed brake inspections on vehicles.
  • Organized tools, test equipment, and materials to enhance work area efficiency.
  • Drained motor oil, changed filters, and greased chassis fittings for optimal vehicle performance.
  • Addressed inquiries regarding vehicle maintenance and recommended essential repairs.
  • Installed batteries, brakes, and suspension components to ensure reliable vehicle operation.

Assistant Department Manager

Floor and Decor Outlets of America Inc.
Gurnee, IL
08.2018 - 06.2020
  • Oversaw department-specific operations, ensuring safety compliance and effective maintenance.
  • Managed store product mapping and layout design to optimize customer experience.
  • Monitored sales performance by department to identify growth opportunities.
  • Conducted training and development programs for peers and subordinates to enhance team capabilities.
  • Planned and prepared workflow schedules, delegating tasks to a 15-member team.

Sales/Sales Specialist/Department Manager

The Home Depot
Mundelein, IL
12.2016 - 07.2018
  • Consistently exceeded personal and department sales goals through targeted strategies.
  • Developed and trained coworkers to enhance team performance and skills.
  • Executed strategic product refreshes to optimize inventory turnover.
  • Emphasized safety protocols during loading and offloading operations.
  • Maintained high standards of customer service and departmental cleanliness daily.

Education

High School Diploma - Business management

Grant Community High School
2014

Skills

  • Quick learning and adaptability
  • Computer proficiency
  • Client focus and customer service
  • Heavy equipment operation and safety orientation
  • Time management and process development
  • Hazmat expertise and compliance
  • Data management and inventory tracking
  • Audit counting and quality assurance
  • Diesel and automotive repair skills
  • G2 platform knowledge

Affiliations

(Home Depot) Top 5 district sales specialist 2016-2018

(F&D) 2 time 100% mystery shop satisfaction rating which was accompanied by corporate recognition

(Kunes) Dealership was #1 in service sales despite only having 4 technicians

(Truck Country) 93% efficiency through learning process in first 6 months. Exceeding 80% expectation.

(CampingWorld) Assisted corporate trainers with transition of newly acquired Sturtevant WI location by training new service writers on G2 platform. This received recognition from CEO Marcus Lemonis

Timeline

Lead Service Advisor/ Mobile Service Manager

Camping World
01.2023 - Current

Route Delivery Driver

Interstate Batteries
05.2022 - 12.2022

Diesel Mechanic

Truck Country
08.2021 - 04.2022

Automotive Lube Technician

Kunes Country Chevrolet Gmc Buick Of Lake Geneva
04.2021 - 07.2021

Assistant Department Manager

Floor and Decor Outlets of America Inc.
08.2018 - 06.2020

Sales/Sales Specialist/Department Manager

The Home Depot
12.2016 - 07.2018

High School Diploma - Business management

Grant Community High School

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