Christopher Gridley

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• Perform various repair and installation jobs for Starbucks facilities throughout central California
• Provided technical assistance during emergency repairs to minimize downtime and ensure operational continuity.
• Performed electrical, plumbing, tile, and carpentry repairs; installed new equipment; replaced damaged water, sewer, and electrical lines; repaired and replaced water heaters; and relocated sinks, printers, and espresso machines to enhance facility functionality.

• Loaded packages into UPS trailers following dock safety procedures.
• Unloaded parcels from incoming UPS containers and conveyor lines.
• Sorted shipments by destination, route, and package label.

• All aspects of repair and maintenance of Starbucks and 7 Eleven facilities.
• Replaced sewer and water lines, diagnosed and repaired electrical issues, tile repair, concrete repair, carpentry, data cable installation and troubleshooting, pressure washing, all aspects of repair and maintenance of facilities
• Supervised employees
• On call 24/7
• Area included all of California but mostly based within 120 miles of home

• All aspects of both commercial and residential rental repair and maintenance
• Inspected rental equipment for safety, damage, and proper operation before release.
• Managed customer support operations for Daley Enterprises clients and service teams.
• Trained representatives on service standards, policies, and call handling procedures.
• Resolved escalated customer complaints with calm, clear communication.
• Monitored support tickets and assigned requests to appropriate team members.
• Reviewed customer feedback to improve service processes and response quality.
• Coordinated daily schedules to maintain coverage across Daley Enterprises service needs.
• Updated customer records and service notes in company systems.
• Provided exceptional customer service to ensure customer satisfaction.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.